Onboarding Manager Transport

Who we are:Ready to Join the Backstage Crew? At Bleckmann, we've been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR. But we're not just logistics experts. We're The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact. Whether you're on the warehouse floor or behind a screen, you'll find: Strong connections with colleagues who support and celebrate you. Fast growth in a company that's expanding across Europe, the US, and Asia. High energy in a dynamic environment where no two days are the same. Guided freedom to take initiative, solve problems your way, and grow your career. We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind. So if you're ready to roll out the red carpet for our clients — and for each other — we've got a spot for you. Behind the scenes is where the real excitement begins. Ready to join us? Tasks and responsibilities:Bleckmann operates a global transport network for premium fashion & lifestyle clients. The Transport Onboarding Manager leads a global onboarding team (10–15 FTE) responsible for plugging new clients and carriers into Bleckmann's transport network in a controlled, repeatable, and high-quality way. Once a solution is defined, the onboarding team ensures seamless implementation and "first-time-right" setup, enabling a flawless start and continuation for clients and carriers. The role is execution and follow-up focussed: coordinating stakeholders, driving tickets to closure, ensuring checklists are followed, and escalating issues to the right owners. The Onboarding Manager coordinates all parties involved in an onboarding—Client/Supplier, internal IT, external IT, Warehouse operations, Finance, BI, and any other required stakeholders—to ensure each delivers their inputs on time and the onboarding goes live as planned. In addition, the Onboarding Manager is responsible for the onboarding budget and cost governance: managing onboarding team spend, monitoring client and carrier onboarding costs and overall TCO, and ensuring IT and onboarding costs are correctly allocated to the relevant client P&LClient & Carrier Onboarding DeliveryCoordinate end-to-end onboarding for new clients and carriers: kick-off, requirement intake (from solution definition), data collection, system configuration requests, carrier/platform connectivity steps, warehouse readiness, finance & billing checks, BI/reporting setup, go-live coordination and hypercare handover. Ensure timelines and dependencies are managed across parties. (This matches the core purpose in your current description: deliver timely and effective client & carrier implementations.)Ticket & Workload ManagementRun daily/weekly ticket governance: intake, prioritization, assignment, WIP limits, backlog health, aging management, and clear "definition of done." Ensure follow-ups happen and blockages are visible early. Coordinate escalations when SLAs/deadlines are at risk.Budget Control & Cross-Functional Process OptimisationOwn onboarding cost governance: manage onboarding team budget, track and challenge client/carrier onboarding costs and TCO, ensure correct allocation of IT and onboarding costs to client P&L. Identify structural cost drivers (e.g., rework, missing data, repeated handovers, unclear ownership) and lead cross-functional improvements (standard templates, gating, RACI, automation) to reduce cost and cycle timeQuality Assurance & Smoke Testing Own and execute standardized smoke testing for every onboarding: run critical checks, collect evidence, track defects, and ensure readiness sign-off before go-live. Maintain test scripts and acceptance criteria; ensure consistent execution by the team.Team Leadership & Stakeholder EscalationLead and develop a clerical/office execution team: set rituals, coach on standard work and follow-up quality, ensure clear communications, and maintain stakeholder cadence (status reporting, action lists, decision logs). Escalate issues to the right owners (IT/external partners/warehouse/finance) and ensure resolution ownership is assigned and tracked.Profile:Experience & Education• 4–8 years in transport/logistics operations, implementation, onboarding, service delivery coordination, or PMO-like execution roles.• 2+ years leading a team (preferably multi-site or cross-time-zone).• Bachelor's degree or equivalent experience.Core Competencies• Execution excellence: planning, follow-up, and closing loops in complex stakeholder environments.• Ticket/work management: prioritization, SLA thinking, backlog governance, escalation discipline.• Quality mindset: checklist-driven onboarding, documentation hygiene, evidence-based sign-off.• Technical literacy (not deep engineering): comfortable coordinating with internal/external IT, understanding interfaces/integrations at a functional level.• Strong Excel/Sheets skills; basic reporting discipline (status, throughput, backlog health). Leadership & Personal Skills• Structured, calm, and assertive; able to push for commitments and escalate constructively.• Strong written communication (clear updates, action lists, decision logs).• People leader who builds consistency and pace in an execution-heavy team.Languages• Fluent English (spoken and written). Additional languages are a plusWhat do we offer ?• High-impact role enabling revenue growth by getting clients and carriers live reliably and fast.• Lead a global execution team with clear ownership and visibility in the Transport Management Team.• Work at the center of a premium fashion logistics network with broad stakeholder exposure.Cultural Fit: The 4 E's of BleckmannEntrepreneurship: Brings a proactive, opportunity-driven mindset. Able to spot and act on AI opportunities that create value for Bleckmann and its clients.Expertise: Demonstrates deep knowledge and credibility in AI, data, and transformation. Shares insights and builds confidence across teams.Energy: Operates with drive, resilience, and a hands-on attitude. Motivates others and maintains momentum even in complex or ambiguous situations.Engagement: Builds strong relationships across the organisation. Listens, connects, and collaborates with authenticity and purpose.