Strategic Accounts Manager

Eastpak, JanSport & Kipling are looking for a Strategic Accounts Manager to join our Digital Commerce organisation in Antwerp, Belgium.

You will be leading our strategy and execution on our most critical digital account, including Amazon and bol.com. You will be a key contributor in the development of the broader Digital marketplace strategy.

Let’s talk about the role     

As Strategic Accounts Manager you will be responsible to align people and resources across the digital key accounts landscape and exploiting synergies. You will have full P&L responsibility for all digital accounts (such as Zalando, QVC, Bol.com, with AMAZON being a considerable contributor)

You will be accountable leading the Digital Key Accounts team (five associates) to drive sales and execute against goals resulting in a seamless brands’ experience across the different platforms.

How you will make the difference

• Plan, control, and direct activities of the accounts to hit all financial sales targets (E.g. seasonal prebook, monthly shipping, quarterly and yearly net sales)

• Measure & track success KPIs scorecards and report to the Commercial Lead with weekly, monthly and annual revenue forecast updates

• Be flexible and support the key account managers in their day-to-day management of the accounts

• Own the relationship with AMAZON. You will develop and execute the 3-yr strategic plan and ensure all needs are covered to achieve short/mid and long-term goals.

• Partner with the Digital marketing team and the AMAZON advertising team to drive demand and maximise key consumer moments

• Own the GTM process as well as the T&C negotiations and follow up (E.g. agreements and disputes) with AMAZON

• Drive and facilitate weekly meetings with the vendor manager and AVS team to ensure alignment and progress on key topics (reorders, deals, stock cover, initiatives).

• Build and foster effective and healthy relationships with direct reports and business partners to drive confidence and morale

• Act as a role model, take responsibility for the development and management of a team of 5 associates.

Skills for Success

We are looking for a strategic doer, who is equally comfortable thinking big picture as delving into the details and getting things done. You will be collaborating closely with internal teams including DTC, Sales Operations, Planning & Allocation, Product, and Merchandising, to ensure alignment and effective execution of brand initiatives

To succeed in this role, you need to be:

• Minimum of 8 years’ experience in a similar role of which at least 3-4 years of people management experience

• Direct experience with AMAZON or in AMAZON, be familiar with their trading model

• Commercial-driven, with experience in building strong relationships with key customers ensuring mutual KPIs are set to drive growth 

• You are a strategic storyteller, experienced in the identification of value creation opportunities using data provided by the customer but as well using our own reports

• You understand the current digital landscape, fashion market and all its challenges

• able to coach, develop, and manage an account management team

• Strong negotiation and influencing skills combined with the ability to collaborate with different stakeholders

• Capable to work under pressure and prioritise against business objectives

• Expert on the Fashion, Apparel, Footwear, and Accessories industry

What’s in it For You

We are in the business of unleashing human potential, driven by the ideas, energy, and commitment of our people. That is why we offer comprehensive benefits that encourage mental, physical, and financial well-being for all VF associates. When it comes to benefits, we are the total package.

• A supportive feedback-based culture where respect and integrity guide us in what we do.

• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together.

• Be part of an iconic lifestyle brand in a multi brand, multi countries organization

• On site gym offering health and well-being initiatives

• A discount card with 50% on all VF brands

This post is eligible for relocation support.

Free to Be, Inclusion & Diversity 

As an equal opportunity employer, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.