Senior Salesforce Technical Consultant

• Within the ITBT Department, Unit 1 – Works Grid Operations Domain supports the business processes and applications used to manage the development and maintenance of Gas, Electricity, and Public Lighting networks for the Grid Operations (Network Management) and Asset Management (AM) departments of Client.
• As part of the Domus Program, which focuses on workforce management and field digitalization, we are looking for a Salesforce Technical Consultant to support existing applications (incidents, problems and evolutive maintenance) and contribute to ongoing and upcoming projects.

Context

Domus Program

• Domus is a strategic program aiming to deploy comprehensive work, workforce management, and field digitalization solution for Grid Operations.
• The solution is based on:

• Salesforce Field Service Lightning (FSL)
• Work and workforce management
• Planning and scheduling
• Field execution and reporting
• SAP PM
• Work management (logistics & accounting)
• FormX (Couchbase / Xamarin)
• Digitalization of field reports
• Office 365
• Portal providing a 360° view of works and assets
• Document storage
• MuleSoft:ESB used to integrate all Domus applications

Missions Objectives

The consultant will:

• Ensure corrective and evolutive maintenance of existing Salesforce FSL applications currently used by:

• Exploitation Électricité – Câbles
• Garde
• Public Lighting
• Exploitation Gaz (First intervention and Postes & Cabines)

• Contribute to current rollout projects using the same applications for:

• Exploitation Elec – Postes & Cabines
• Small Technicians Teams
• Construction Team

• Work closely with project teams and maintenance teams. Primarily focus on Salesforce FSL, while also interacting with:

• Mobile applications (Salesforce & Custom applications)
• SAP PM
• Sharepoint Online
• GIS system
• Office 365
   
• The mission is performed in Time & Materials, either on-site or in homeworking, in accordance with Client rules (up to 2 days per week remote, outside COVID periods).

Main Responsibilities

Salesforce FSL /service Cloud:

• User and access management (users, profiles, permission sets, queues, groups)
• Master data management and mass updates (Service Catalog, Timesheets, Service Appointments, etc.)
• Incident and problem resolution on deployed environments
• Support corrective and evolutive maintenance activities

Functional Analysis & Delivery:

• Define use cases and user stories in collaboration with business analysts
• Translate business needs into functional specifications and user stories
• Configure user stories in Salesforce
• Perform:

• System Tests
• System Integration Tests
• Support during User Acceptance Tests (UAT)

• Manage sanity checks after production releases
• Support change management:

• User manuals
• Release notes

Salesforce/FSL Technical skills:

• Strong knowledge of Salesforce Lightning Experience
• Strong knowledge of Salesforce APEX
• Clear understanding of Object Manager:

• Custom fields
• Page layouts
• Lightning pages
• Validation rules

Administration:

• Users, profiles, permission sets, queues
• Data management using tools such as Salesforce Inspector
• Experience with Salesforce Field Service Lightning core features, including:

• Work Orders & Work Order Line Items
• Service Appointments
• Work planning and scheduling
• Resource assignment
• Work Steps & execution flows
• Field data capture (timesheets, reports, completion data)
• Mobile workforce usage
• Knowledge of FSL objects (WO, WOLI, Service Appointments, Timesheets, etc.) is required

Agile & Delivery

• Experience working in Agile environments
• Backlog management using JIRA

Functional analysis:

• Use cases
• User stories

Testing:

• Test case definition
• Test execution
• Incident and bug tracking

Soft Skills

• Strong communication skills, with the ability to adapt to different audiences
• Solution-oriented mindset (quickly identify workarounds and global impacts)
• Service- and business-oriented attitude
• Availability and reliability
• Autonomous, proactive, and resourceful
• Technology-driven and eager to understand complex ecosystems