ServiceNow Technical Developer – ITSM
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ServiceNow Technical Developer – ITSM & CSM
Location: Brussels, Belgium
Employment Type: Contract
Duration: 5 Months
Start Date: ASAP
Experience: 4–6 years
Role Overview
We are looking for an experienced ServiceNow Technical Developer to design, configure, and develop solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and Customer Service Management (CSM).
Key Responsibilities
Development & Configuration
- Configure and customize ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.
- Develop workflows, Flow Designer flows, and automation scripts.
- Create and maintain UI Policies, Client Scripts, Business Rules, and Script Includes.
Integration
- Build integrations using REST/SOAP APIs, MID Server, and Integration Hub.
- Develop secure and scalable integrations with external systems such as CRM and ERP platforms.
Platform Administration
- Support ServiceNow instance upgrades and cloning activities.
- Contribute to platform performance optimization.
- Configure and maintain CMDB, Discovery, and asset management capabilities.
Quality & Compliance
- Follow ServiceNow coding standards and platform best practices.
- Ensure solutions comply with ITIL processes and security guidelines.
Required Skills & Experience
- 4–6 years of ServiceNow development experience.
- Hands-on experience implementing ServiceNow ITSM and CSM.
- Strong proficiency in:
- JavaScript
- Glide API
- HTML
- CSS
- Jelly
- AngularJS
- Strong knowledge of ServiceNow scripting and configuration.
- Experience with Flow Designer, Integration Hub, and Orchestration.
- ServiceNow Certified System Administrator (CSA) – Mandatory.
- Strong communication and stakeholder-management skills.
- Experience working in Agile/Scrum environments.
Preferred Certifications
- Certified Implementation Specialist – ITSM and CSM.
- Certified Application Developer (CAD).
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