Project Manager-Food Equipment
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• Manage accounts with medium impact and/or complexity
• Manage customer account scope, audits, deliverable, timelines, services levels, quotes
• Identify and provide input to process improvement opportunities
• Provide customer education/consultation on standards, regulations or audit process
• Work in tandem with Sales and Program leaders to maximize growth opportunities
• Help assure clients’ compliance with registration/certification requirements and timely support to achieve registration/certification
• Accountable for quotes and the client’s post-sale experience from implementation, adoption through expansion
• Nurture client relationships
• Support accounts payable in resolving client payment issues
• Internal coordination with all stakeholders (business units, lab, technical reviewers, etc.) and some third parties.
• Identify and procure new business or cross-selling opportunities with assigned customer
• Develop client-specific solutions based on client needs Qualifications
• Bachelor’s degree in Technical or Science related role preferred, or equivalent experience
• Whilst experience in the certification industry is not mandatory you should be able to demonstrate that you have worked in a technical environment and have the ability, to apply technical knowledge to your working environment.
• Experience in customer facing roles
• Ability to manage customer accounts
• Good organisational and prioritisation skills
• Strong interpersonal & communication skills
• Results orientated
• Attention to detail
• Committed to service excellence
• Cross selling skills
• Ability to autonomously manage projects, ownership
• Always looking for solutions to assist the clients
• Collaborative mindset, team player
• Fluent in English & Italian, Spanish is a strong asset (any additional EU language will be an asset)
• Excellent knowledge and use of Microsoft Office suite Hybrid role 3 days office (Belgium) max 2 days home.
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