IT Service Delivery Manager

Il y a 1 semaine

Zaventem, Flanders, Belgique Inchcape Belux Temps plein

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Our IT department is looking for a Service Delivery Manager to join our team in Zaventem. In this position, you will ensure that IT services are delivered in line with business expectations, compliance requirements, and operational standards. You oversee service performance, coordinate support partners, and drive continuous improvements across applications, infrastructure, and IT service management processes. What you’ll do IT Compliance & Governance Ensure compliance of applications, infrastructure, and end-user services with corporate policies, security standards, and regulatory requirements. Coordinate IT audits, remediation plans, and risk mitigation activities. Maintain governance controls and IT documentation in collaboration with regional IT and Security teams. Service Delivery & Support Management Manage IT service delivery and support operations, ensuring agreed service levels are achieved. Monitor and improve performance through SLAs, KPIs, and ITSM processes. Act as the escalation point for major incidents and service-related issues. Continuous Improvement & IT Initiatives Drive improvements across applications, infrastructure, and IT service management processes. Coordinate technology initiatives and operational changes to ensure successful adoption and service readiness. Support standardization, automation, and efficiency improvements across the IT environment. About you Demonstrable experience in IT Service Delivery, IT Operations, or Infrastructure Support. Good understanding of ITIL, ITSM processes, and service performance management. Experience managing external service providers and driving SLA/KPI performance. Knowledge of IT compliance, security controls, audits, and risk management. Strong analytical, problem-solving, and communication skills. Fluent in English; French and Dutch.

We offer
you Join a global, values-driven organization transforming the automotive industry. Freelance contract with the intention & willingness to move to a permanent contract or immediately a permanent contract with a competitive compensation package including a company car and benefits like meal vouchers, insurance, and more. Flexible work schedules with hybrid working options (up to 2 days remote). Opportunities for career growth and professional development in an innovative international setting. Work with renowned Japanese brands, i.e. Toyota & Lexus. Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.

IT Service Delivery Manager

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