Outbound and Inbound Move Manager
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• Candidates should possess strong Customer Service and Communication skills to support clients throughout the move process and maintain clear, professional interactions with global partners, some of whom are AMR primary bookers.
• Candidates should possess solid Analytical Skills to interpret move requirements, input invoices and costs with given tariff into Moveware, proactively foresee any accessory costs and report to all relevant stakeholders.
• Candidates should possess Operations Management capabilities to coordinate with logistics (sea and air forwarders) and subcontractors, schedules, documentation, and service delivery across outbound and inbound moves.
• Relevant experience in relocation, international moving, or mobility services is highly beneficial.
• Strong organizational skills, attention to detail, and the ability to manage multiple cases simultaneously in a remote environment.
• Proficiency with standard office software word, excel and move management systems Moveware; Native Cantonese speaker, fluency in English is required, basic mandarin speaking is an advantage. Job
• Create moving file in Moveware
• Valid price and cost with given tariff, and key in Moveware
• Reach out for survey appointment
• Send out welcome email to guide customs and set expectations
• Daily work will be managing milestones of each moving, key dates update to all stakeholders, including survey, packing, shipping and delivery.
• Daily communication and responding inquiries with assignees, booking agents, subcontractors, forwarders and internal teams
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