Customer Service Manager

Il y a 14 heures

Brussels, Brussels-Capital, Belgique EX.IO Temps plein
Responsibilities Lead a team of service reps for client communication Create guidelines for excellent service. Handle customer requests and complaints. Analyze data to develop training programs. Coach team members on best practices. Perform other duties as assigned. Requirements Bachelor’s degree in business administration, marketing, finance, economics, or related field. 2+ years of experience in a call center, preferably in finance. Excellent communication skills with customer-focused mindset. Proactive, self-motivated, mature, pleasant. Fluent in Chinese and English; Mandarin is a plus. Holder of SFC Type 1 & 4 preferred.