Customer Service Manager
Il y a 14 heures
Brussels, Brussels-Capital, Belgique
EX.IO
Temps plein
Gratuit avec email ou Google
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Gratuit avec email ou Google
Responsibilities
Lead a team of service reps for client communication
Create guidelines for excellent service.
Handle customer requests and complaints.
Analyze data to develop training programs.
Coach team members on best practices.
Perform other duties as assigned.
Requirements
Bachelor’s degree in business administration, marketing, finance, economics, or related field.
2+ years of experience in a call center, preferably in finance.
Excellent communication skills with customer-focused mindset.
Proactive, self-motivated, mature, pleasant.
Fluent in Chinese and English; Mandarin is a plus.
Holder of SFC Type 1 & 4 preferred.