Operations Executive
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About the Company
RushOwl develops an AI-driven Mobility-as-a-Service(MaaS) platform for public transportation and logistics players, but we are looking to create our own digitized transportation network as well We are on a mission to create a digitized transportation ecosystem where personalized transportation can be unlocked for the people, by the people within our RushOwl suite of products, ranging from direct B2C ride-sharing services to B2B Corporate Mobility Schemes. Our team operates in an open, fast-paced environment where every team member is recognized for their skills and accomplishments, rather than their designations.
About the Role
We are hiring an Operations Executive who will support RushOwl Hong Kong’s daily transport operations, ensuring reliable service delivery, managing frontline staff deployment, and maintaining communication with stakeholders such as schools and residential clients.
Key Responsibilities
- Oversee daily operations for assigned school transport or shuttle bus projects
- Coordinate deployment of drivers and bus attendants
- Monitor operational stability, ensure on-time performance and safe operations
- Manage attendance, trip records, and verify GPS and check-in data
- Track and manage KPIs for drivers and attendants (e.g., punctuality, customer complaints)
- Liaise with school administrators, residential management, and parents
- Make real-time decisions for backup deployment in emergencies
- Vet and approve deployment records in the RushOwl Portal
- Handle escalated issues and ensure proper documentation and follow-up
- Respond to operational queries in line with SLA requirements Requirements
- Diploma or above in logistics, transport operations, or related disciplines
- Prior experience in transport, coach, or school bus industry preferred
- Good knowledge of Hong Kong geography and public transport routes
- Strong communication skills in Cantonese and English (Mandarin is a plus)
- Proficient in Microsoft Office and Google Workspace tools
- Able to work under pressure and in a fast-paced environment
- Willingness to work shifts and weekends if required Other Important Information This role reports to the Head of Operations of RushOwl Hong Kong. Only shortlisted candidates will be contacted for interviews.
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