Customer Care Officer

Company  overview     Website: www.maketherightcall.com Industry Business Support Services Specialities Diversity, Equity, and Inclusion, Energetic and Vibrant workplace, Equal Opportunity workplace, High employee engagement, A diverse & inclusive community, Pet friendly, Age friendly, A learning culture Company size: 101-1,000 Primary location 16/F, Magnet Place Tower 1, 77-81 Container Port Rd, Kwai Chung, Hong Kong About Make The Right CallWith over 21 years of experience, Make The Right Call
- an award-winning Call Centre in the Customer Service, has solidified its reputation as the “CUSTOMER Service Game Changer” and a leader in Customer Experience. Through ongoing innovation, data security awareness, and enhanced Standard Operating Procedures, we adapt to ever-changing customer behaviors in today’s dynamic business environment. Operating 24/7, we serve as a seamless extension of your business. Our state-of-the-art call centre in Hong Kong boasts over 330 workstations and the ability to support 15+ Global languages, catering World Wide markets. RESPONSIBILITIE
• Handle customer inquiries via live chat/email/phone.
• Ensure customer queries and feedback are quickly and effectively resolved with courtesy.
• Balance customer’s expectation & service level by providing effective and efficient solutions to customer.
• Fulfill daily operational tasks and documentation in line with Key Performance Index. Requirements
• 2 years experiences in any segment of customer services.
• Customer-oriented with good communication skills is essential.
• Good spoken and written English, spoken Cantonese or Mandarin will be an advantage.
• Good PC knowledge and Chinese word processing preferable.
• Candidates with more experience will be considered for Senior Customer Service Officer.
• Immediately available is highly preferred.
• Shift duty
- day and afternoon shift. To learn more about Make The Right Call, please visit us www.maketherightcall.com MAKE THE RIGHT CALL IS an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you. Company Overview People First Always Make The Right Call champions "People First." We optimize resources by empowering our people, believing effective management and teamwork drive success and excellence. Our vision: a unified Community built on Diversity, Equality, and Inclusiveness. We value each person's unique talents and idealism, nurtured by those around them. We are committed to fostering a more inclusive, collaborative environment for all. We believe that everyone possesses inherent talents and idealism, and that these qualities are nurtured by the people around us. Our goal is to cultivate a more inclusive environment within our community, encouraging diversity and collaboration. About Make The Right Call With over 21 years of experience, Make The Right Call
- an award-winning Call Centre in the Customer Service, has solidified its reputation as the “Customer Service Game Changer” and a leader IN Customer Experience. Through ongoing innovation, data security awareness, and enhanced Standard Operating Procedures, we adapt to ever-changing customer behaviors in today’s dynamic business environment. Operating 24/7, we serve as a seamless extension of your business. Our state-of-the-art call centre in Hong Kong boasts over 330 workstations and the ability to support 15+ Global languages, catering World Wide markets Get To Know Us More At https://www.linkedin.com/company/make-the-right-call/ https://www.instagram.com/mtrc_HK