Officer, Customer Services

Il y a 18 heures

Brussels, Brussels-Capital, Belgique CTF Life Temps plein

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In this role, you will provide professional, accurate and timely frontline support to customers and agents through multiple service channels. You will handle enquiries across different insurance servicing processes while delivering a positive customer experience in accordance with company standards and regulatory requirements. What the role is?
• Handle customer and agent enquiries through telephone, email, face-to-face interactions and digital channels.
• Process enquiries relating to New Business, Policy Administration, Claims and general policy servicing.
• Follow up on customer cases and conduct outbound calls where necessary.
• Escalate complex enquiries or complaints to senior team members as appropriate.
• Maintain accurate and complete customer and case records in company systems.
• Deliver a positive customer experience in accordance with established service standards.
• Support daily operational activities and administrative duties as assigned.
• Participate in training and continuously develop product and operational knowledge.
• Ensure compliance with regulatory requirements, company policies and operational procedures. Who we look for ?
• Higher Diploma or Bachelor's degree in Business Administration, Insurance or a related discipline preferred.
• Professional insurance qualifications such as LOMA will be an advantage.
• Up to 2 years of customer service experience. Fresh graduates are welcome to apply.
• Experience in customer service, a contact centre or financial services will be an advantage.
• Good command of spoken and written English and Chinese.
• Good communication and interpersonal skills.
• Customer-focused mindset with a willingness to learn and develop.
• Basic proficiency in Microsoft Office applications.
• Positive attitude, responsible and a good team player.
• Passes in IIQE Papers 1, 3 and 5.
• Willing to work on rotational Saturday shifts (half day). Personal Information Collection Statement At Chow Tai Fook Life Insurance Company Limited (“the Company”) we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance (“the Ordinance”). The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances. Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data. Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.

Officer, Customer Services

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