Senior Customer Service Officer
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- Yamaichi Group is an expanding and leading financial services group which serves clients in both Hong Kong and the Greater China. Apart from offering financial services & wealth management services, it also provides asset management services. Responsibilities Handle customer enquiries through face-to-face, TELEPHONE, email and digital channels Independently resolve complex enquiries and complaints by coordinating with internal departments and making follow-up calls to ensure client satisfaction Ensure compliance with regulatory requirements and company policies in all customer interactions Maintain internal operating procedure manual and assist in peer training to promote knowledge sharing Participate in departmental projects, including service quality programs, system upgrades, User Acceptance Testing (UAT), and ad hoc assignments Prepare regular reports and provide administrative support to the team Requirements Bachelor's degree or Higher Diploma in any discipline Passes in HKSI Paper 1, 7 and 8 are required Holder of SFC license Type 1 and Type 2 is a strong advantage Minimum 2 years OF customer service experience, preferably in securities brokerage, banking, insurance, or financial services Proven experience in complaint handling and complex servicing inquiries Good command of spoken and written English and Chinese (Cantonese & Mandarin) Proficiency in MS Office applications Strong communication and interpersonal skills Customer-focused mindset with a willingness to learn and grow Positive, responsible, self-motivated, and a good team player Candidate with less experience will be considered for the Officer position
We offer
good career prospects & competitive remuneration packages to the right candidate. If you welcome the challenge of working in a fast-paced and dynamic environment, please send your application with availability, present and expected packages to US by clicking Apply Now. The Human Resources Department Core Pacific
- Yamaichi International (H.
K.) Limited Room 1101, 11th Floor, China Resources Building, 26 Harbour Road, Wanchai, Hong Kong Fax No.: 2918-1202 Website: www.cpy.com.hk Personal data collected will be used for recruitment purpose ONLY.
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