Service Coordinator
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Key Responsibilities
• Take ownership of the operational delivery of assigned customer contracts (portfolio 150–500K€/year).
• Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management, operational kick-off, and system setup in ERP and CSM tools.
• Ensure day-to-day operational follow-up in collaboration with Service Desk, Engineering, and Project teams.
• Manage incident and escalation processes to guarantee SLA compliance.
• Monitor and report on service performance and contribute to continuous improvement initiatives.
• Cooperate closely with internal stakeholders (Service Management Support, Technicians, Finance, SOC, Sales, etc.).
• Support financial follow-up of contract P&L and ensure alignment with budget targets. Profile
•
Experience:
At least 1 year of experience in Project, Service, Contract, or Account Management.
• Technical knowledge it's a plus
• Security technologies (Access Control, Intrusion, CCTV, ICT) and/or Telecommunications (wired/wireless).
• IT affinity (integration with IT systems).
• Knowledge of ITIL principles (certification is a plus).
• Languages: Fluent in Dutch and French and English is a plus.
• Soft
skills:
Strong communication and negotiation abilities, stress-resistant, problem-solving mindset, and team player.
• Attitude: Integrity, respect, customer focus, willingness to learn, and helpfulness.
•
Location:
Can Be Antwerp OR Diegem Why join us? At Securitas Technology, we deliver cutting-edge solutions in electronic security and critical communications. As part of a growing and dynamic team, you’ll play a key role in ensuring operational excellence and client satisfaction while contributing to a safer world through innovation.
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