IT Care Agent
Il y a 3 jours
Brussels, Brussels-Capital, Belgique
Keystone Solutions
Temps plein
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Mission Overview
About the job IT Care Agent
Keystone Solutions is seeking an IT Care Agent for a consultancy mission at a client site. As a consultant, you will be the visible and trusted point of contact for employees, helping them with technical issues and enhancing their day-to-day work experience.
What You Will Do
• Be the go-to IT contact for colleagues across the organisation.
• Provide support for PCs, mobile devices, Microsoft 365, and meeting room technologies.
• Assist colleagues both remotely and on-site, directly on the office floor.
• Prepare and set up IT equipment for new joiners and support their onboarding experience.
• Manage incidents and service requests while ensuring a high-quality user experience.
• Work closely with Infrastructure and other IT teams to resolve issues and improve services.
• Contribute to knowledge sharing, documentation, and continuous improvement initiatives.
Your Profile
We are looking for someone who enjoys solving problems, helping people, and continuously learning. You should have:
• A Bachelor's degree in IT or equivalent experience.
• At least 3 years of previous experience in an IT Support or Service Desk role.
• Comfort with Windows, Microsoft 365, and mobile devices.
• Knowledge of Active Directory, Entra, Exchange Online, ITIL (or eagerness to learn).
• Fluency in Dutch, with a very good command of French and English.
• A customer-oriented approach, with a talent for explaining technical concepts clearly.
• Proactivity, solution-driven mindset, and comfort in a collaborative environment. Why Join Keystone Solutions As a consultant with Keystone Solutions, you will
experience:
• Consultancy Nature: Focus on on-site work and embodying the consultant identity.
• Dynamic Projects: Engage with diverse challenges across various client environments.
• Turbo-Charged Learning: Benefit from professional development and broad learning experiences.
• Skyrocketing Ambition: Enjoy a commitment to career growth within our framework.
• Values: Being a If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal. Duration: As soon as possible
- 31/12/2026 3 months
• (full time) Skills Required
• ITIL
- Level: Intermediate
- Most recent: Any time
• ITSM
- Level: Intermediate
- Most recent: This year
• Mobile devices, Tablets on IOS and android o Printers (Canon + uniflow)
- Level: Intermediate
- Most recent: This year
• Network (VLAN, Wifi, ...)
- Level: Intermediate
- Most recent: This year
• Office 365
- Level: Intermediate
- Most recent: This year
• Windows
- Level: Intermediate
- Most recent: This year Language Requirements Dutch Level Full professional proficiency English Level Full professional proficiency French Level Full professional proficiency
• Be the go-to IT contact for colleagues across the organisation.
• Provide support for PCs, mobile devices, Microsoft 365, and meeting room technologies.
• Assist colleagues both remotely and on-site, directly on the office floor.
• Prepare and set up IT equipment for new joiners and support their onboarding experience.
• Manage incidents and service requests while ensuring a high-quality user experience.
• Work closely with Infrastructure and other IT teams to resolve issues and improve services.
• Contribute to knowledge sharing, documentation, and continuous improvement initiatives.
Your Profile
We are looking for someone who enjoys solving problems, helping people, and continuously learning. You should have:
• A Bachelor's degree in IT or equivalent experience.
• At least 3 years of previous experience in an IT Support or Service Desk role.
• Comfort with Windows, Microsoft 365, and mobile devices.
• Knowledge of Active Directory, Entra, Exchange Online, ITIL (or eagerness to learn).
• Fluency in Dutch, with a very good command of French and English.
• A customer-oriented approach, with a talent for explaining technical concepts clearly.
• Proactivity, solution-driven mindset, and comfort in a collaborative environment. Why Join Keystone Solutions As a consultant with Keystone Solutions, you will
experience:
• Consultancy Nature: Focus on on-site work and embodying the consultant identity.
• Dynamic Projects: Engage with diverse challenges across various client environments.
• Turbo-Charged Learning: Benefit from professional development and broad learning experiences.
• Skyrocketing Ambition: Enjoy a commitment to career growth within our framework.
• Values: Being a If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal. Duration: As soon as possible
- 31/12/2026 3 months
• (full time) Skills Required
• ITIL
- Level: Intermediate
- Most recent: Any time
• ITSM
- Level: Intermediate
- Most recent: This year
• Mobile devices, Tablets on IOS and android o Printers (Canon + uniflow)
- Level: Intermediate
- Most recent: This year
• Network (VLAN, Wifi, ...)
- Level: Intermediate
- Most recent: This year
• Office 365
- Level: Intermediate
- Most recent: This year
• Windows
- Level: Intermediate
- Most recent: This year Language Requirements Dutch Level Full professional proficiency English Level Full professional proficiency French Level Full professional proficiency