Assistant Front Office Manager

With  breathtaking  views   of Victoria Harbourfront, Hyatt Centric Victoria Harbour Hong Kong is the perfect start to explore something new and something traditional. Discover local foodie favorites in the neighborhood. Centrally located and literally steps away from Ferry Pier and MTR station, you can also access to Victoria Park, Hong Kong Museum of History and more with ease. Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts Care is AT the heart of our business; we care for people so they can be their best Responsibilities Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation. Familiar with hotel emergency and crisis handling procedure. Provide comprehensive trainings to associates within Front Office Department. Conduct Room Inspections with particular emphasis on cleanliness and standard set up and helps carry out inspection of other hotel areas regularly, including lobby and driveway. Perform room inspection for VIP rooms, work with Housekeeping team and Engineering team to ensure cleanliness and condition is maintained at high-standard. Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures. Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department. Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided. Review guest feedback from different platforms. Drive outstanding RESULT from TripAdvisor by reviewing current service standard and implement new initiative when necessary. Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively. Qualifications Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry Familiar with Opera System Excellent command of spoken English and Putonghua Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Be able to coach and train new associates. Ability to manage and lead the team. Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via apply now or on Whatapp +852 5720 2986. Personal data collected will be held in strict confidence and used for recruitment PURPOSES only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.
• Great Place to Work Certification is an independent validation of a company’s workplace culture, showing that employees experience trust, respect, fairness, pride, and camaraderie in their daily work life. Hyatt is proud to be recognized as a Great Place to Work 2026 in the Hong Kong Region, reflecting our commitment to fostering an outstanding workplace for all and delivering on our purpose of CARE.