Documentation & Training Officer
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Location:
Remote As part of the IT Training team, you will be responsible for:
• Producing web-based documentation (knowledge articles, FAQs, tutorials) and training materials.
• Translating complex procurement processes and business requirements into practical information for non-specialist audiences.
• Collaborating with Subject Matter Experts (SMEs) and project managers to ensure technical accuracy.
• Organizing and delivering presentations, workshops, and webinars. Minimum Requirements Required knowledge and skills
• End-user documentation: manuals, quick guides, FAQs and accessible web documentation.
• Collaborative authoring and content governance tools: Confluence and SharePoint.
• Proficiency in Microsoft 365.
• Professional authoring and documentation tools such as MadCap Flare, Adobe Technical Communication Suite, Markdown and Confluence.
• E-learning authoring tools and Learning Management Systems: Articulate 360, Adobe Captivate and Moodle.
• Knowledge of HTML/HTML5, CSS and JavaScript, as well as screen-recording and video-editing tools—such as Camtasia or Adobe Premiere Rush—is considered an advantage.
• Spoken and written English or French at a minimum B2 level.
• Excellent writing and communication skills, autonomy, results orientation, ability to work in international and multicultural teams, and the ability to rapidly understand complex technical concepts. The present job offer is drafted taking into account impartiality and non-discrimination on the grounds of gender, race, ideology, or any other reason. Especially, it takes into account the respect for the current regulations regarding gender equality between women and men (Royal Decree-Law 6/2019).
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