Business Development Manager

You'll be Punchlister's first commercial hire. You make sure every customer gets real value out of the platform, and you bring in the next ones. Punchlister's founders ran a Belgian construction company before building software for the industry. They know what a site report looks like, how extra work gets priced, and how many evenings a project manager loses to admin. Punchlister is the tool they wished they'd had. It turns voice notes, photos, WhatsApp messages and emails from the job site into site reports, extra-work items, tasks and documents, and pushes them into the tools contractors already use, like Robaws and Odoo. Punchlister is onboarding new customers at a high pace. Now the team needs someone who stays close to those customers and helps the company grow.

What you'll do
• Onboard new customers. You get each new contractor up and running: setting up their account, connecting their tools, and training the project managers and site managers who will use it.
• Make customers successful. You stay in close contact after go-live. You check how teams use the platform, spot where they get stuck, and help them get more value out of it every month.
• Be the voice of the customer. You bring what you hear on the phone and at the customer's office back to the founders, so the product keeps solving the right problems.
• Find new customers. You look for contractors who fit Punchlister, through your network, LinkedIn, trade fairs and referrals from happy customers, and you book the first meetings.
• Close deals. You run demos, follow up on proposals and close new customers, together with the founders at first and more and more on your own.
• Help build the commercial side. You help set up the CRM, the onboarding process and the playbooks that lets Punchlister grow a commercial team. Who you are Punchlister is a small team building fast. It needs someone who doesn't think in boxes: if something needs to happen, you make it happen, even when it isn't strictly your job. If you're used to a narrow role in a big organisation and want to keep it that way, this role probably isn't for you. If you want real impact and ownership in a fast-growing company, this role is exactly what you are looking for. Your experience
• You speak the language of contractors. You know how a construction company works, from the site to the office, through experience in construction, as a supplier to the sector, firsthand contractor experience or in software sold to it.
• A few years of experience in customer-facing work: account management, customer success, sales or project management
• You're comfortable picking up the phone to someone you don't know, and you enjoy closing a deal
• You use AI tools in your daily work and aren't afraid to try new ones
• Fluent in Dutch and English is a minimum requirement. French would be a nice extra. How you work
• You're fine with little structure, and you're happy to help build it
• You pick up what needs doing, without waiting to be asked
• You keep your promises to customers and follow up on time
• You're as happy at a contractor's office or on the road as you are behind your laptop Nice to have
• Some technical affinity: you understand how software connects to other tools, and you're not scared of a setup screen
• Experience with ERP or construction software such as Robaws or Odoo
• A network in the Belgian construction sector
• Experience in an early-stage startup What Punchlister offers
• Work in an inspiring environment. Punchlister is based in the Wintercircus, the former circus building in the centre of Ghent that is now the city's tech hub. You share it with around 50 startups and scale-ups, and with the events, talks and bars that come with them.
• Sell a product that solves a real problem. Contractors feel the admin pain every evening. You bring them a tool that gives them that time back, built by people who come from the sector.
• Build the commercial team from day one. The processes and playbooks you set up become how Punchlister sells and supports customers. As the team grows, your role grows with it.
• Work with AI every day. You see first-hand how AI changes an industry that has barely been digitised, and you use it in your own work.
• A fair salary package. A package that fits the role and is competitive within the industry. The details are discussed in the interview.
• Equity. As one of the first people at Punchlister, you get the possibility to share in the value you help create.
• On-site & hybrid. Time together at the Wintercircus, time with customers, flexibility for the rest. The details are discussed in the interview.

How to apply
Send your CV to hello@punchlister.ai with "Customer Success & Sales" in the subject. Questions first? Call Seppe on +32 456 64 66 83.
• Intro call with one of the founders: about you, about Punchlister, and the problem it solves.
• Case: a practical exercise as close to the real work as possible, such as a mock demo or an onboarding plan for a contractor.
• Decision: fast and clear. We always aim to give feedback regardless of outcome. Not an exact match, but think you'd make the team stronger? Send your CV anyway. Every application gets read.