Freelance Customer Success Specialist

Il y a 2 jours

Belgique DogSuppy Télétravail Temps partiel
Freelance Customer Success Specialist (Belgium/Netherlands)

Location:
Remote Employment type: Freelance Hours: To be discussed (evenings and weekends as well) About DogSuppy DogSuppy is the fastest-growing brand in natural dog supplements within the Benelux. Our mission is to give dogs a healthier and happier life with high-quality, natural supplements. Our customer service plays a crucial role in this: we make a difference by truly thinking along with our customers and providing personal advice. Are you independent, customer-focused and looking for a flexible freelance assignment? Then keep reading What will you do?
• Answer customer questions via, among other things, email, live chat and social media.
• Advise customers about our products (you will receive extensive onboarding for this).
• Help customers with questions about orders, shipments and returns.
• Resolve problems in a friendly and professional manner.
• Process customer contact in our support system.
• Contribute ideas on how to improve our customer service. Who are we looking for?
• You are a native Dutch speaker or speak and write Dutch at native level.
• You have a good command of English.
• You have experience in customer support or e-commerce.
• You have an affinity with dogs. Do you have a dog yourself or experience with dog health? That is a plus.
• You communicate in a friendly, professional and error-free manner.
• You work independently, accurately and think in solutions.
• You have your own laptop and a stable internet connection. What do

we offer
?
• A freelance assignment with flexible

working hours
.
• Fully remote work.
• Working for a fast-growing international brand that is committed to the health of dogs.
• An enthusiastic and involved international team. Interested? Send your CV and a short motivation in English by email to Danique@dogsuppy.com.