Front Office Manager

Il y a 9 heures

Brussels, Brussels-Capital, Belgique Radisson Collection Temps plein

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Company Description Radisson Collection is a brand of Radisson Hotel Group, featuring a curated portfolio of iconic hotels that reflect authentic local influences, contemporary living design, and vibrant social spaces. Each property focuses on outstanding experiences across dining, fitness, wellness, and sustainability, creating memorable stays for guests and welcoming environments for local communities. Radisson Collection hotels are located in prestigious areas near primary leisure attractions, providing team members with an engaging and dynamic workplace. As part of Radisson Hotel Group, the brand benefits from a broad global portfolio, strong commercial support, and diverse career development opportunities. Radisson Collection is active on social media at @radissoncollection, reflecting its modern and connected guest experience. Role Description The Front Office Manager is a full-time, on-site role based at a Radisson Collection hotel in Brussels. The person in this role oversees daily front office operations, including reception, reservations, and guest services, ensuring smooth check-in and check-out processes and consistently high service standards. Responsibilities include leading and scheduling front office team members, coordinating with housekeeping and other departments, managing guest requests and complaints, and maintaining accurate records and reports. The Front Office Manager monitors customer satisfaction, supports upselling initiatives, and helps implement brand service standards and operational procedures. This role also involves training and coaching team members, optimizing workflows, and contributing to a welcoming, professional, and inclusive environment for guests and colleagues. Qualifications
• Candidates should possess strong Front Office and Customer Service skills, with experience managing reception operations and guest-facing interactions.
• Candidates should possess skills in Customer Satisfaction, with a focus on handling feedback, resolving issues, and maintaining high guest experience standards.
• Candidates should possess Office Administration skills, including organizing schedules, maintaining records, and supporting efficient daily operations.
• Candidates should possess excellent Communication skills, both verbal and written, to interact effectively with guests, colleagues, and external partners.
• Previous experience in hotel front office or hospitality management, ideally in an upscale or luxury environment.
• Proficiency with hotel property management systems and common office software; additional language skills are an advantage.
• Strong leadership, problem-solving, and time-management abilities, with a collaborative and inclusive approach to team management.
• Relevant education in hospitality, tourism, business administration, or a related field is beneficial.

Front Office Manager

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