Customer Success Manager
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- Onboard and train new customers, and support them as they adopt the platform in their daily work.
- Build trusting relationships with customer stakeholders. Understand how they work and advise them on good practices for collaborative, asynchronous teams.
- Follow customer health through usage and satisfaction data. Spot low engagement early and act before it turns into churn.
- Be the voice of the customer : collect feedback and work with our product and support teams to resolve issues and improve the platform.
- Spot opportunities where 5DAYS could help a customer further, and flag them to the team. You will join a small team, learn fast, and have real room to shape how Customer Success works at 5DAYS. Who you are We are looking for a sharp, curious person rather than a long CV. Potential matters more to us than years of experience.
- You have a solid foundation : a Bachelor’s degree in Business, Communication or a related field, or equivalent practical experience. A first experience in a customer-facing role (job, internship or student job) is welcome.
- You are curious about AI and digital tools , and you enjoy learning how they work and explaining them to others.
- You communicate clearly and warmly , in writing and in speech. Fluent English is required, and French is expected. Other European languages are an asset.
- You are organised and analytical : you can juggle several customers at once and turn usage data and feedback into simple action plans.
- You care about nature and the common good , and you want to work for a company that does too.
- You are happy to work on-site in Liège with the team. Experience in B2B SaaS, collaboration tools or AI-powered platforms is a bonus, not a requirement.
What we offer
- A key role in a growing European AI platform, with real responsibility from day one.
- Coaching and training to help you grow into the role.
- A company with a clear purpose and a governance model that backs it up.
- A compensation of 2800-3000€ gross + Alan insurance and meal tickets
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