IT Helpdesk
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- Join a fast-paced IT environment with strong user interaction.
- Gain exposure to diverse technologies and grow your IT expertise. About Our Client Our client is a well-established international organization operating within a complex retail and logistics environment. Technology plays a central role in supporting business operations, and the company is investing in delivering a high-quality IT support experience to its internal users. The position is based in the Dilbeek area.
Job Description
As an IT Service Desk Support Specialist, your responsibilities will include:
- Acting as the first point of contact for IT incidents and service requests.
- Logging, categorizing, prioritizing, and managing tickets through the ITSM platform.
- Performing first-line troubleshooting and resolving technical issues whenever possible.
- Supporting end-user devices, including laptops, desktops, printers, scanners, mobile devices, and standard business applications.
- Assisting users with Microsoft 365 tools, Windows environments, user account administration, and connectivity issues.
- Managing and monitoring tickets through to resolution while ensuring a high level of customer satisfaction.
- Escalating incidents to second-line support teams, external providers, or specialist teams when required.
- Following up on escalated incidents and ensuring timely resolution.
- Documenting solutions, workarounds, and recurring incidents to enrich the knowledge base.
- Collaborating with IT colleagues to improve processes, service quality, and operational efficiency. The Successful Applicant The ideal candidate will possess:
- Professional proficiency in French and Dutch, both written and spoken.
- A working knowledge of English for internal communication.
- Previous experience in IT support, service desk, helpdesk, or end-user support functions.
- Exposure to several of the following technologies:
- Microsoft 365 (Outlook, Teams, Word, Excel)
- Windows environments and first-level troubleshooting
- Active Directory and user administration
- Networking and connectivity fundamentals
- End-user hardware and peripherals
- Mobile device support
- Strong customer service and communication skills.
- Excellent organizational skills with a structured approach to ticket management.
- Analytical problem-solving capabilities and the ability to prioritize effectively.
- A collaborative mindset and willingness to contribute to continuous improvement initiatives.
- Curiosity, adaptability, and a genuine desire to develop technical skills further. What's on Offer
- The opportunity to join a stable and growing organization with a strong reliance on technology.
- Exposure to a broad IT ecosystem and diverse technical challenges.
- A collaborative team environment focused on knowledge sharing and continuous learning.
- Regular
working hours
from Monday to Friday.
- Competitive salary package and benefits aligned with market standards.
- Long-term career development opportunities within an established business.
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