Second-Line IT Support Technician Job ID: JP055222
Il y a 6 jours
Brussels, Brussels, Belgique
ITProposal
Temps plein
Gratuit avec email ou Google
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Gratuit avec email ou Google
Second-Line IT Support Technician
Role Overview
We are looking for an experienced IT Support Technician to strengthen a second-line Service Desk team. You will provide technical support to users, troubleshoot incidents, manage IT equipment, and ensure efficient resolution of service requests.
Key Responsibilities
- Log, analyse, follow up, and resolve incidents and service requests via phone or ITSM tools.
- Diagnose technical issues and identify appropriate solutions.
- Provide professional, customer-focused support to users.
- Install and configure hardware, software, and workstations.
- Prepare and deploy user workstations according to established procedures.
- Manage Android and iOS smartphones, including subscriptions.
- Improve internal procedures and maintain the Service Desk knowledge base.
- Document solutions and share best practices with the team.
Requirements
- Strong knowledge of Windows 11 and Microsoft 365.
- Basic knowledge of networking and connectivity.
- Minimum 3 years of experience with Ivanti for ITSM/ticket management.
- Strong troubleshooting and incident-management skills.
- Good knowledge of Service Desk tools and processes.
- Excellent customer-service and communication skills.
- Able to remain calm, professional, and courteous under pressure.
- French and Dutch are mandatory; English is a plus.
- 100% on-site availability is required.
Assignment
- Location: Brussels
- Working arrangement: Fully on-site