Customer Service Representative

Il y a 2 jours

Zaventem, Flanders, Belgique Michael Page Temps plein

Gratuit avec email ou Google

Enregistrez cette offre et organisez votre recherche

Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.

Gratuit avec email ou Google

As a Customer Service, your key responsibilities are:

Processing and managing customer purchase orders in a timely manner, ensuring compliance with customer logistics and shipping requirements.
Serve as the first point of contact for customers, handling inquiries and resolving day-to-day issues.
Provide customers with accurate information regarding orders, products, and services while adhering to company processes and procedures.
Collaborate with internal stakeholders to manage escalations and ensure prompt resolution of customer concerns.
Register and track customer issues within Salesforce and ensure appropriate follow-up actions are taken.
Coordinate closely with Logistics and Warehouse teams to resolve order and delivery-related issues efficiently.
Support knowledge sharing and participate in market-specific training initiatives.
Contribute to team performance by maintaining a customer-focused mindset, supporting colleagues, and working towards established KPIs.

We are looking for:

Previous experience in Customer Service, Order Management, or a related sales administrative role.
Strong communication and problem-solving skills with a customer-centric approach.
Comfortable working in a fast-paced, international environment.
Fluent in English and Spanish, with a good command of Portuguese.
Proficient in Microsoft Office applications. Experience with ERP systems is a plus.

Our partner offers:

Long term position
A full-time position with a 40-hour work week.
20 statutory vacation days plus 12 additional compensation (ADV) days.
The opportunity to work abroad and gain international exposure.
Comprehensive onboarding, training, and continuous learning opportunities.
Strong career development and internal growth opportunities within an international organisation.
A dynamic, collaborative, and team-oriented work environment.
The chance to work in a multicultural and innovative company.
Competitive salary and benefits package.
Modern offices that are easily accessible by public transport.
A supportive culture that encourages professional development and personal growth.