IT Automation Support

pbReady to Join the Backstage Crew? /b /ppAt Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack ship to IT and HR. /ppBut we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact. /ppWhether you're on the warehouse floor or behind a screen, you’ll find: /pullibStrong connections /b with colleagues who support and celebrate you. /lilibFast growth /b in a company that’s expanding across Europe, the US, and Asia. /lilibHigh energy /b in a dynamic environment where no two days are the same. /lilibGuided freedom /b to take initiative, solve problems your way, and grow your career. /li /ulpWe believe in bentrepreneurship, expertise, excellence, /bandb engagement /b — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind. /ppSo if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you. /ppBehind the scenes is where the real excitement begins. Ready to join us? /ppTo fuel the rapid expansion of our automation programme, we are strengthening our IT team with an bIT Applications Support Engineer focused on warehouse automation software /b. In this role, you will support all automation-enabled Bleckmann sites globally and act as the primary IT contact for our automation platforms and suppliers. /ph3bWhat You Will Do /b /h3pAs our IT Applications Support Engineer – Automation, you will ensure the stable daily operation of our warehouse automation systems — including bAutoStore /b and the bKardex Control Center (KCC) Warehouse Control System /b. These systems interface with our two WMS platforms: bManhattan WMS (Active Omni) /b and bBlue Yonder Dispatcher (JDA) /b. /ppYou will be a crucial link between our warehouse operations, internal IT teams, and automation suppliers. /ppbKey responsibilities include: /b /pulliDeliver 1st and 2nd line software support for AutoStore and KCC WCS across all Bleckmann automation sites, with a focus on the Dutch region (Bergen op Zoom, Roosendaal, Almelo). /liliLog, triage, and follow up on incidents in TopDesk using the P1–P4 priority framework, escalating when needed. /liliDiagnose issues across the end-to-end automation stack, including WMS–WCS communication errors, TCP/IP connection failures, integration issues, and pick/put logic errors. /liliServe as the daily point of contact for automation suppliers (Kardex, Addverb) and coordinate ticket follow-up and incident resolution. /liliMonitor KCC WCS dashboards, health checks, and alerting to proactively identify risk signals. /liliSupport maintenance windows, software updates, configuration changes, and regression testing after releases or patches. /liliAnalyse logs and interface data to identify recurring issues and contribute to long-term improvements. /liliMaintain internal knowledge base articles, troubleshooting guides, and runbooks. /liliSupport change requests (CRs) and evaluate the impact of software changes on the automation ecosystem. /liliCollaborate closely with WMS support, infrastructure teams, and warehouse operations to ensure reliable end-to-end processes across Manhattan and Blue Yonder environments. /liliReport to the bIT Automation Manager / Head of WMS Support /b. /li /ulh3bYour Profile /b /h3h3bQualifications Experience /b /h3ulliBachelor’s degree in IT, Computer Science, Industrial Engineering, Mechatronics, or equivalent experience/certifications. /lili1–2 years of experience in IT application support, operations, or a technical support role (strong internship experience is welcome). /liliAffinity with logistics or warehousing environments.ulliExperience with WMS/WCS/automation systems is a strong plus. /liliKnowledge of Manhattan WMS (Active Omni) and/or Blue Yonder Dispatcher (JDA) is a major advantage. /li /ul /liliUnderstanding of software systems, APIs, and network communication (TCP/IP, REST, sockets). /liliComfortable analysing log files and troubleshooting structured root-cause scenarios. /liliExperience with ITSM tools (TopDesk is a plus). /liliSQL or basic scripting knowledge is beneficial. /liliFluent in English; Dutch is a strong advantage. /liliStrong ownership, analytical skills, and structured working style. /liliWillingness to travel between sites (Bergen op Zoom, Roosendaal, Almelo) and participate in on‑call rotations when needed. /li /ulh3bWhat

We Offer
/b /h3ulliA key role at the front line of Bleckmann’s automation transformation. /liliDaily hands-on experience with bAutoStore /b, bKCC/WCS /b, bManhattan WMS /b, and bBlue Yonder Dispatcher /b across multiple live production environments. /liliWork in an inter