Medical Systems

ph3Medical Systems Connectivity Support Engineer /h3 pKontich, Belgium | Hybrid (3 days per week in our Kontich office) /p h3Support healthcare customers while connecting critical clinical systems /h3 pAre you a technically minded support professional with experience in medical technology, healthcare IT, system integration, or clinical applications? Do you enjoy solving technical problems, working directly with customers, and supporting technologies that make a real difference to patient care? /p pAt Natus Medical, we develop and support market-leading neurodiagnostic solutions used by hospitals and healthcare professionals worldwide. We are looking for a Medical Systems Connectivity Support Engineer to join our Benelux team, combining hands-on medical systems support with healthcare IT connectivity and HL7 integration activities. /p pThis is a hybrid role based in Kontich, Belgium, with 3 days per week in the office and occasional travel to customer sites across the Benelux region. /p h3What You'll Be Doing /h3 pAs part of our Service Support team, you will provide both technical support and connectivity expertise, ensuring customers receive outstanding service while maintaining reliable clinical system performance. /p pKey responsibilities include: /p ul liProviding first and second-line technical support for Natus and Micromed neurodiagnostic systems /li liTroubleshooting, diagnosing, and resolving hardware, software, connectivity, and workflow-related issues remotely and onsite /li liPerforming preventative maintenance, repairs, upgrades, and system health checks /li liInstalling, configuring, and validating EEG, EMG, and related neurodiagnostic systems /li liRemotely installing and configuring servers within customer environments /li liSetting up and supporting HL7 interfaces between Natus solutions and hospital information systems /li liTroubleshooting HL7 message flow, connectivity issues, acknowledgements, and data transfer problems /li liConfiguring systems within hospital network environments and working closely with hospital IT teams /li liBuilding, configuring, testing, and validating systems prior to customer deployment /li liDocumenting support cases, installations, corrective actions, and technical configurations accurately /li liProviding regular updates on support activities and customer issues /li liSupporting continuous improvement of installation procedures, support processes, and technical documentation /li liCollaborating with Product Specialists, Service Engineers, Sales teams, and Technical Operations to ensure successful customer outcomes /li /ul h3What Makes This Role Exciting? /h3 ul liA unique combination of medical device support and healthcare IT connectivity /li liWork with advanced neurodiagnostic technologies used in hospitals and clinics /li liExposure to HL7 integrations, hospital networks, Windows Server environments, and clinical workflows /li liA varied role combining remote support, project work, installations, and customer interaction /li liJoin a global healthcare technology company committed to improving patient outcomes /li liOpportunities to learn, develop, and grow within an international organization /li /ul h3Essential Skills Experience /h3 pWe're looking for someone with: /p ul li2-5 years of experience in technical support, medical technology, healthcare IT, systems engineering, or a related field /li liExperience troubleshooting and resolving technical issues in customer environments /li liKnowledge of networking fundamentals, Windows operating systems, and remote support tools /li liExperience installing, configuring, or supporting technical systems, software, or medical devices /li liStrong analytical and problem-solving skills with a structured approach to troubleshooting /li liExcellent communication skills and confidence working with customers and technical stakeholders /li liStrong attention to detail and ability to produce clear technical documentation /li liA technical qualification in Information Technology, Computer Science, Electronics, Biomedical Engineering, Healthcare Informatics, or a related discipline /li liAbility to travel occasionally throughout the Benelux region when required /li /ul h3Preferred Qualifications /h3 pThe following skills would be advantageous but are not essential: /p ul liExperience supporting EEG, EMG, neurodiagnostic, or other medical technology systems /li liKnowledge of HL7 interfaces, healthcare integrations, or hospital information systems /li liExperience with Windows Server environments /li liBasic SQL knowledge /li liUnderstanding of VPNs, DNS, firewalls, certificates, and network troubleshooting /li liExperience working within healthcare, hospital, or clinical environments /li liFamiliarity with Azure cloud technologies /li liExposure to interface engines, data integration, or system connectivity projects /li /ul h3Language Requirements /h3 ul liFluent Dutch /li liProfessional English /li liFrench langu