It Support

IT Support & Systems AdministratorCSG Benelux (Antwerp, BE or Rotterdam, NL)You keep our colleagues productive and our business movingAt Customs Support, hundreds of colleagues rely on stable and secure IT systems every day. From Microsoft 365 and workplace technology to hardware, networks, and business applications, you ensure everything runs smoothly.
As our IT Support & Systems Administrator, you are the first point of contact for IT-related questions and issues. But this role goes beyond support. You will help manage our workplace environment, collaborate with external IT partners, support users across multiple locations, and contribute to the continuous improvement of our IT landscape.
By doing so, you enable our customs specialists to focus on what they do best: facilitating international trade.
What will you do?No two days are the same. One day you may be troubleshooting complex Microsoft 365 issues, while the next you are deploying new hardware, supporting users, or working with vendors to improve our IT infrastructure.
User Support & OperationsManage and prioritise helpdesk tickets, ensuring timely and high-quality resolutionProvide technical support for hardware, software, workplace and network-related issuesDeliver end-user training and guidance to improve digital skills and self-sufficiencyInstall, configure and maintain laptops, workstations and peripheral devices across locations in Belgium and the NetherlandsMicrosoft 365 & Systems AdministrationAdminister Microsoft 365 services, including Exchange Online, Teams, SharePoint and IntuneManage user accounts, licenses, device enrolment and access rightsPerform routine updates, patch management, backups and system health checksCreate and maintain technical documentation, procedures and user guidesSecurity & GovernanceSafeguard data security, confidentiality and compliance with company policiesSupport endpoint security, device compliance and access managementPromote security awareness and best practices across the organisationEnsure adherence to IT policies and standardsContinuous ImprovementCollaborate with external IT and software vendorsIdentify opportunities to improve IT services, systems and processesProvide recommendations on emerging technologies and innovations that support business growthWho are you?You enjoy solving problems, taking ownership, and ensuring technology enables people to perform at their best. You work independently when needed, while also being a collaborative and supportive team member.
You bring:
· At least 2 years of experience in IT support, systems administration, or workplace management
· Knowledge of Windows 10, Windows 11, and Windows Server environments
· Experience with Microsoft 365, including Exchange, Teams, SharePoint, and Intune
· A structured, customer-focused approach to your work
· Good communication skills in Dutch and EnglishNice to have:
· Experience with Azure Active Directory (Azure AD) is a pre
· Experience with Azure Virtual Desktop (AVD) is a pre
· Knowledge of IT security and endpoint management is a pre
· Experience with PowerShell scripting and automation is a pre
· A structured, customer-focused approach to your work
· Good communication skills in Dutch and EnglishWhat do

we offer
?At Customs Support, you will have the opportunity to make a visible impact within a growing international organisation.
You can expect:
· Gross annual salary between €45,500 and €58,500, depending on experience, expertise, and qualifications
· Company car with fuel or charging card
· Pension plan
· A varied role with a high degree of autonomy and responsibility
· A modern Microsoft 365 environment
· Opportunities to contribute to innovation and continuous improvement
· Professional development and training opportunities
· An informal and collaborative working environment
· Close cooperation with colleagues across Belgium and the Netherlands
· An organisation where your expertise is recognised and valued