PMO DTPS Operational Support
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The contractor will be responsible for supporting the execution and implementation of the DTPS Support Model by ensuring operational activities are tracked, coordinated, documented, and completed. The role focuses on driving day-to-day execution, maintaining visibility of progress, and ensuring operational readiness through structured follow-up and governance.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
This position is primarily an operational coordination and implementation support role, rather than a strategic project management position.
Key Responsibilities
1. Execution Management
- Drive the daily follow-up of agreed actions and implementation activities.
- Ensure tasks are assigned, progressed, updated, and closed.
- Collect and maintain completion evidence.
- Escalate delays, risks, and blockers when necessary.
2. Tracking and Governance
- Maintain execution trackers covering:
- Activities
- Owners
- Deadlines
- Dependencies
- Risks
- Blockers
- Status updates
- Completion evidence
- Monitor overall implementation progress and readiness.
3. Operational Support Activities
- Support system onboarding activities.
- Verify system records and ownership information.
- Review support groups and access settings.
- Follow up on Knowledge Base Articles (KBAs).
- Validate Service Request Models (SRMs).
- Update operational documentation and governance records.
- Gather evidence required for operational readiness.
4. Reporting and Status Management
- Prepare weekly or bi-weekly status reports.
- Highlight completed activities, upcoming milestones, risks, and blockers.
- Support implementation meetings through action tracking and decision logging.
- Ensure all actions are followed through to closure.
5. Stakeholder Coordination
Work closely with:
- ITSOs (IT Service Owners)
- Subject Matter Experts (SMEs)
- Infrastructure teams
- Service Management teams
- External partners and vendors
The role requires strong stakeholder engagement and proactive follow-up to ensure commitments are delivered on time.
Key Skills Required
Organizational and Execution Skills
- Strong action tracking and follow-up discipline.
- Ability to manage multiple workstreams simultaneously.
- Excellent attention to detail.
- Strong documentation and administrative skills.
Stakeholder Management
- Ability to coordinate across diverse teams.
- Professional and persistent follow-up approach.
- Comfortable escalating issues factually and constructively. xlxgzvr
IT Operations Knowledge
Desirable experience with:
- IT Service Management (ITSM)
- ServiceNow
- MyWorkplace
- Service Request Management
- Support Group Administration
- Knowledge Management
- Operational Runbooks
- Service Transition activities
Reporting and Monitoring
- Status reporting
- Risk and issue tracking
- Dependency management
- Readiness assessments
- Governance documentation
Success in this role depends less on technical expertise and more on the ability to coordinate, monitor, document, follow up, and drive tasks to completion.
Preferred Experience
- Minimum 5 years of experience in:
- IT Operations
- Service Management
- Service Transition
- Operational Coordination
- Implementation Support
- Experience in regulated environments is a strong advantage:
- Pharmaceutical
- Scientific
- Laboratory
- Enterprise IT organizations
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