Customer Technology

pAre you ready to take on a new challenge join our Sales Service team as a Customer Advisory Manager? /ph3Key Responsibilities /h3ulliSupport in shaping the agenda of multiple C-level positions on the customer agenda. /liliOperate with a client-first mindset and shape the path to deliver successful outcomes by communicating in a concise way with all our clients. /liliDesign customer experience to unlock growth and trapped value. /liliDesign the customer roadmap through identifying needs and translating these into concrete projects requirements. /liliManage end to end customer engagements, including structured planning and governance. /liliCoach and support our team in delivering client work as well as help them in their career evolutions. /liliConduct assessments to help to identify vulnerabilities, challenges, and opportunities in the current state of our clients. /liliHelp our clients to gain deeper insights in the customer and their needs, behaviors, and frustrations, to define a customer strategy and differentiated value propositions. /liliDemonstrate strong analytical skills by developing financial models and business cases, measuring the value generated from improved customer experience and/or reduced cost-to-serve. /liliQuickly absorb information and can understand and structure complex problems. /liliKeep on reading to learn more about the job, your future colleagues all that Accenture has to offer /li /ulh3Your job /h3ulliYou will be involved in driving business development opportunities and will focus on delivering innovative and action-oriented business solutions and strategies for our leading clients. /liliYou will be responsible for managing a team of advisory professionals, fostering a culture of excellence, and developing strategic initiatives to expand our market presence. /liliTogether with your project team, you will develop data-driven insights and formulate recommendations to solve complex challenges on the customer agenda. /liliYou will lead and deliver workstreams to drive the ambitioned outcomes, in continuous collaboration with the client. /liliWith a people-first mindset, you coach and mentor analysts and consultants to support them in further developing their strengths. /liliMuch of the work we do is at the cutting edge of innovation and thinking. /liliWe involve our people in the latest and newest innovative trends, and they largely contribute to publishing and sharing this knowledge as thought leadership to benefit clients, industry, and fellow colleagues. /li /ulpYour team Accenture Song is world’s largest tech powered creative agency focused on executive-level effort to deliver outstanding creative customer experiences for our clients. You will be part of an exciting environment as we have the energy and pace of a start-up, merged with the stability of a well-established Accenture consultancy. Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy and campaign, content and channel orchestration. Join us and bring to life bold ideas with the biggest impact through the unlimited potential of creativity, technology, and intelligence. Visit us at: Song is one of five services that make up one Accenture – the others are Strategy Consulting, Technology, Operations, and Industry X. Your background /ph3Qualifications /h3ulliMinimum 5-7 years of work experience, preferably related to customer sales service topics. /liliDemonstrate prior consulting experience or have a relevant project management background. /liliFunctional experience with growth, go-to-market, commercial, customer distribution strategies. /liliExperience in digital/strategic transformation programs value realization, operating model redesigns or service designs. /liliExperience in business analysis, process design, customer journey and maturity assessment. /liliProven presentation and storytelling skills, personal impact and confidence to lead meetings, presentations and workshops. /liliFirst class written and verbal communication skills; the ability to articulate complex problems and solutions in a simple, logical and impactful manner. /liliAbility to thrive in a fast-paced, dynamic environment and adapt to changing priorities. /liliStrong mentoring coaching skills with the ability to motivate and inspire teams to achieve targets and to lead a workstream within a broader project scope. /liliTechnology knowledge of CRM platforms, Marketplaces, eCommerce, customer analytics solutions, Engagement centers, conversational AI chat, customer portals etc. /liliEffective communication in Dutch or French, and English. /li /ulh3Our offer /h3pAt Accenture, we are committed to creating an inclusive and supportive workplace that values diversity and promotes growth for all. As you join our global company with a world-cla