C005520 Chief Technician

pbDeadline Date: /b Wednesday 11 November 2026 /ppbRequirement: /b Chief Technician (Virtual Infrastructure) /ppbLocation: /b Mons, BE /ppbFull Time On-Site: /b Yes /ppbTime On-Site: /b 100% /ppbTotal Scope of the request (hours): /b 222 /ppbRequired Start Date: /b 7 December 2026 /ppbEnd Contract Date: /b31 December 2026 /ppbRequired Security Clearance: /b NATO COSMIC TOP SECRET /ppbDuties Role: /b /ppAs the Chief Technician, IWC play a pivotal role in supporting, contributing to, developing, and managing Infrastructure as a Service (IaaS) and related systems (Microsoft and Linux OS). Your responsibilities span the entire lifecycle, including service operation, and project support and execution. Here are the key aspects of the role: /pulliDaily Operations and Maintenance: Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds. Perform system administration tasks for other IaaS-related assigned systems. /liliTroubleshooting and Issue Resolution: Identify and troubleshoot issues promptly, assisting in their timely resolution. /liliChange Management and Documentation: Follow change management processes diligently. Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones. /liliStrategic Support and Coordination: Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle. Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities. /liliSLA Compliance and Process Development: Monitor compliance with Service Level Agreements (SLAs). Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services. /liliReporting and Communication: Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases. /liliAd Hoc

Responsibilities:
Undertake ad hoc tasks related to the NISC Business Area's responsibilities. /liliAvailability and Flexibility: Be prepared to work during scheduled maintenances, service-affecting activities, and contingency situations beyond regular business hours. Be on-call after

working hours
on weekends if necessary. /liliTravel and Deployment: Be ready to travel and work at various locations, including SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other Data Centers in NCIA's responsibility as required. /li /ulpbSpecific Working

Conditions:
/b /ppOn-call support: Availability to respond to critical incidents outside normal

working hours
, if required. /ppShift support: Availability to work shifts during special circumstances, such as exercises or crisis situations. /ppSecurity and compliance: Compliance with internal security policies, access controls, and applicable standards. /ppChange management: Infrastructure changes must follow established approval, testing, and documentation procedures. /ppTechnical expertise: Maintaining up-to-date knowledge of Windows, Linux, IaaS, and related infrastructure technologies. /ppbSkills, Knowledge

Experience:
/b /pulliThe candidate must have a currently active NATO COSMIC TOP SECRET security clearance /liliHigher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience; /liliPractical proficiency in both on-premises and cloud technologies (both public and private). /liliFamiliarity with the operations and standards of Infrastructure as a Service (IaaS), including physical and virtual servers, VMware hypervisor, and storage devices. /liliHands-on experience with virtualization using VMWare ESXi, blade and rack-mount servers, and Hyperconverged Infrastructure (vSAN). /liliCompetence in working with Linux and Windows operating systems, including Active Directory (A.
D.), hardening, and patching. /liliDeliver global Linux infrastructure support within the IaaS Platforms environment. /liliManage the end-to-end lifecycle—provisioning, administration, and troubleshooting—of enterprise Linux environments (RHEL and Oracle Linux 8–10). /liliResolve complex interoperability issues between Linux host systems and enterprise network storage solutions. /liliDesign and maintain infrastructure-as-code and automation pipelines using Red Hat Ansible Automation Platform and Bash. /liliManage global Linux fleets via Red Hat Satellite, streamlining server provisioning, configuration drift management, and software updates. /liliExecute global OS upgrades and end-to-end patch management, ensuring rigorous assessment, staging, and post-deployment validation. /liliEnforce security policies across the IaaS estate, ensuring strict adherence to defense-grade security controls and best practices. /liliAdminister Linux securi