Salesforce Functional Analyst

Il y a 19 heures

Brussels, Belgique Satellit Temps plein

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Join Satellit as a Functional Analyst responsible for shaping and documenting requirements for a B2B web portal and other digital customer channels used by Sales and Customer Operations. You will run stakeholder discovery, convert needs into development-ready specifications and user stories, MAP and model end-to-end processes, assist testing and user acceptance efforts, help resolve operational incidents, and produce clear solution documentation and training materials. Who are you? Skills & competences: UX / customer-centric design Azure DevOps Agile Salesforce Documentation and visualization Content Management Systems Change management Process modeling Stakeholder communication Workshop facilitation Magnolia BPMN UML SAP WebServices QA and UAT Preferred

qualifications:
Bachelor's degree in Computer Science, Information Technology, Business Administration or a related discipline (or equivalent experience). Between three and five years of hands-on experience in a Functional Analyst or similar role. Practical exposure to the Energy or Utilities industry. What will you do? Plan and lead discovery workshops and requirements sessions with business stakeholders to capture needs, clarify scope and prioritize digital initiatives. Translate stakeholder requests into organized functional specifications, decomposed user stories and measurable acceptance criteria. Create and maintain process and solution models using standard notations (for example BPMN or UML) to define functional boundaries and workflow sequences. Work closely with development and QA teams to verify correct implementation, oversee interfaces between systems, and support quality assurance and user acceptance testing. Triage and support resolution of production incidents, deliver targeted short-term fixes in CRM and web channel components, and assist change adoption. Produce concise, well-structured documentation and visual guides, prepare user training materials, and contribute to ongoing improvements in process documentation. Technologies (mandatory) QA Acceptance Test UX Microsoft Azure DevOps CMS System agile WebService Magnolia SAP UML Salesforce Business Process Model And Notation

Salesforce Functional Analyst

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Salesforce Functional Analyst

Enregistrez cette offre et organisez votre recherche

Emplois similaires à Brussels

Villes principales