Microsoft Remote Desktop Services

pSpektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. /p h3Who we are supporting /h3 pThe NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. /p pThe NCIA provides a wide range of services, including: /p ul liCyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. /li liCommand and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. /li liSatellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. /li liElectronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. /li liInformation Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers. /li /ul pOverall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. /p h3The program /h3 h3Assistance and Advisory Service (AAS) /h3 pThe NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. /p pTo provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce. /p h3Role ID – C /h3 h3Role Background /h3 pNCIA is seeking an experienced bMicrosoft Remote Desktop Services (RDS) Engineer /bto support the design, deployment, administration and maintenance of Microsoft RDS environments within NATO's Deployable Communications and Information Systems (DCIS). /p pThe successful candidate will manage enterprise Windows Server infrastructure, Remote Desktop Services and associated Microsoft Core Enterprise Services, ensuring system availability, performance, security and operational continuity. /p pThe role also supports the automated deployment of core enterprise services for deployable CIS kits and provides Level 3 technical support in coordination with infrastructure, security and service management teams. /p h3Role Duties and Responsibilities /h3 ul liDesign, deploy, configure, maintain and troubleshoot Microsoft Remote Desktop Services environments. /li liAdminister Remote Desktop Session Host (RDSH), RD Gateway, RD Web Access and RDS Licensing. /li liManage RDS farms, session collections, RemoteApp applications and user sessions. /li liConfigure and maintain Group Policy Objects (GPOs) for RDS security, access and session management. /li liMonitor RDS performance, capacity, availability and user experience. /li liTroubleshoot authentication, connectivity, user profiles, application access, printing and performance issues. /li liConfigure and support FSLogix profile containers and user profile management. /li liMaintain Windows Server patching, security configurations, certificates and software updates. /li liPerform capacity planning and optimise infrastructure for concurrent users and applications. /li liAutomate administration and troubleshooting tasks using PowerShell and scripting technologies. /li liInvestigate system alerts, event logs and performance metrics to identify root causes. /li liMaintain Microsoft Core Enterprise Services, including Active Directory, Domain Trusts, Exchange, DNS, web authentication and Group Policy. /li liSupport automated deployment of Core Enterprise Services to NATO Deployable CIS kits. /li liPrepare technical documentation, configuration records, network diagrams and as-built guides. /li liCoordinate incident, problem and change management activities with the centralised Service Desk. /li liSupport infrastructure engineering projects, upgrades and service improvements. /li liCollaborate with infrastructure,