Customer Journey Expert – Logic

pbCustomer Journey Expert – Logic Rules / Managed Data NCA /b /p pFull-time, Brussels /p pbBe part of a movement to build the backbone of KYC decisioning /b /p pJoining Logic Rules means working at the heart of ING’s KYC foundations. Our squad designs, builds and maintains the logic, rules, risk engines and managed data that enable compliant, scalable, and automated Customer Due Diligence (CDD) processes across the bank. /p pWithin this landscape, Managed Data and the NCA platform are two critical assets. Together, they underpin customer risk understanding, lifecycle monitoring and regulatory decisioning across onboarding, periodic reviews and event-driven processes. /p pbWhat’s in it for you /b /p pWe offer an environment where you can have a tangible impact on regulatory compliance, automation and large-scale risk management. You will work on foundational assets that are consumed bank-wide, in close collaboration with Business, Compliance, Risk, Architecture and IT engineering teams. /p pbYour impact /b /p pSome of the key things you would be doing are: /p ul lipbManaged Data ownership /b – Own the functional design, lifecycle management and evolution of Managed Data tables, ensuring consistent, accurate and policy-compliant data across consuming applications. /p /li lipbNCA functional ownership /b – Contribute to the functional ownership of NCA as a core asset, focusing on lifecycle risk monitoring, rule-based triggers and interaction with downstream CDD processes. /p /li lipbLogic rules design /b – Translate policy, regulatory requirements and risk frameworks into clear, traceable and deterministic rules implemented across Managed Data and NCA. /p /li lipbRisk lifecycle monitoring /b – Design and maintain logic that detects changes in customer circumstances and triggers appropriate events, reviews or cases via NCA. /p /li lipbData engine interaction /b – Define how Managed Data feeds and consumes NCA logic, ensuring alignment between customer data, risk indicators and decision outcomes. /p /li lipbAutomation industrialization /b – Increase straight-through processing by enabling rule-driven determination of data requirements, refresh triggers and lifecycle events, minimizing manual intervention. /p /li lipbChange impact analysis /b – Assess regulatory changes, audits, incidents or model decisions and translate them into concrete updates todata structures, rules and NCA logic. /p /li lipbStakeholder collaboration /b – Act as a key liaison between Compliance, Risk, Architects and IT teams to align on NCA, Managed Data and future target-state solutions. /p /li lipbControls, traceability auditability /b – Ensure that logic and data decisions are explainable, traceable and support supervisory reviews, audits and iRisk follow-up. /p /li /ul pbWho we are looking for /b /p pWe are looking for professionals who are comfortable operating at the intersection of regulation, data and risk logic, and who enjoy working on foundational assets with bank-wide impact. /p pbTo succeed you should have most of the following

skills:
/b /p ul lipStrong analytical and conceptual thinking, with the ability to translate policy and risk requirements into structured logic. /p /li lipAffinity with risk engines, rules-based decisioning or lifecycle monitoring solutions such as NCA. /p /li lipExperience managing complex stakeholder landscapes (Compliance, Risk, IT, Architecture). /p /li lipProcess and data-oriented mindset, focused on scalability and reusability. /p /li lipComfortable working in agile or change-driven delivery environments. /p /li /ul pbQualifications /b /p ul lipBachelor’s orMaster’s degree in Business, Finance, Data, ITor a related field. /p /li lipExperience incommunicating requirements to developersand working in a team managing assets/systems /p /li lipExperience in understanding how business requirements translate to technical requirements /p /li lipExperience withtesting changes implemented in assets/systems /p /li lipExperience with data platforms, rules engines or decision logic is a strong asset /p /li /ul