Lead Journey Management Strategist

h3bHelp fix customer-centricity at scale /b /h3 pbr/Every company wants to become more customer-centric. At TheyDo, we make that ambition real. Our AI-powered journey management platform helps the world’s largest enterprises align around what matters most: their customers. By bringing scattered data and teams together, we empower smarter decisions and better experiences. Since 2019, global leaders across industries — including Ford, Cisco, Johnson Johnson, Siemens, Home Depot, and Lufthansa — have trusted us to scale journey management and deliver measurable impact. /p pBacked by $50M from top-tier investors, including Blossom and 20VC, we are building a category-defining company. Our fully remote team of 100+ TheyDoers represents 30+ nationalities across 27 countries, united by a customer-led, people-first culture.br/Our mission is clear: Make journey management the most powerful business tool in the world. /p pIf you’re looking for a place where your work shapes the future of how companies operate, join us. Let’s build it together.br/ /p h3bDefining how journey management changes enterprises and markets /b /h3 pAs Principal Executive Advisor for Journey Management at TheyDo, you define, scale, and represent the global vision for journey management at enterprise level. In this highly strategic, externally focused role, you partner directly with C-suite and executive sponsors across TheyDo’s most critical enterprise accounts to position journey management as long-term business infrastructure and unlock sustained, multi-year return on investment (ROI). /p pYou lead complex, multi-threaded enterprise transformation programs that span Customer Experience (CX), Product, Operations, and Transformation. You shape and evolve TheyDo’s journey management frameworks, coaching standards, and executive narratives, while working closely across Product, Customer Success, and Go-To-Market teams to influence platform direction, enablement strategy, and commercial positioning. /p pThis role goes beyond delivery. As a senior advisor and thought partner, you help define how journey management is practiced, sold, and understood at enterprise scale. You influence both customer strategy and TheyDo’s category direction, operating with full autonomy and accountability for the strategic evolution and global credibility of journey management at TheyDo. /p h3bWhat you’ll do /b /h3 pYou act as a trusted advisor to Tier 0 enterprise customers, partnering with executives who own multi-year transformation agendas across Customer Experience (CX), Product, Operations, Digital, and Transformation. /p pYour work focuses on impact, not activity. You will: /p ul lipLead C-suite-level conversations that reframe journey management as strategic enterprise infrastructure. /p /li lipTranslate ambiguous executive goals into structured, scalable journey-led transformation programs. /p /li lipBuild executive alignment across complex stakeholder groups, including steering committees and governance bodies. /p /li lipShape multi-year investment narratives, enterprise return on investment (ROI) frameworks, and expansion strategies. /p /li lipPartner closely with Customer Success (CS) and Account Executive (AE) leadership on executive renewals, strategic account planning, and long-term growth. /p /li lipInfluence product direction by connecting enterprise needs, market signals, and executive priorities. /p /li lipDefine, evolve, and institutionalise global best practices, maturity models, and transformation frameworks. /p /li lipRepresent TheyDo externally through executive briefings, thought leadership, and industry forums. /p /li /ul pYou operate with full autonomy across markets, verticals, and strategic accounts. You are trusted to make judgement calls, set direction, and lead without waiting for permission.br/ /p h3bWho you’ll work with: /b /h3 pOn the customer side, you partner with: /p ul lipC-suite leaders across CX, Product, Operations, Transformation, and Digital. /p /li lipExecutive sponsors and enterprise steering committees. /p /li lipLeaders accountable for multi-year, enterprise-wide change. /p /li /ul h3bInternally, you work closely with: /b /h3 ul lipCustomer Success and Sales leadership. /p /li lipProduct and go-to-market strategy teams. /p /li lipSenior leaders shaping TheyDo’s category narrative.br/ /p /li /ul h3bThe outcomes you own /b /h3 pYour success is measured by enterprise impact, not outputs: /p ul lipStrong executive alignment around journey-led enterprise transformation. /p /li lipMulti-year transformation commitments and strategic expansion programs. /p /li lipClear, credible enterprise ROI and value narratives. /p /li lipNet Revenue Retention (NRR) growth in our most strategic accounts. /p /li lipVisible market and category leadership for journey management. /p /li /ul h3bWhat we’re looking for /b /h3 h3bExperience and background: /b /h3 ul lipExtensive experience working directly with C-suite and executive leadership i