Senior Incident Analyst PRE

Arrangements: 100% work regime; minimum two working days per week on site under Atrias’ attendance policy. Greater presence may be required for project needs, coordination, onboarding, knowledge transfer, security, business continuity or operational needs, coordinated in advance through the project manager or SPOC. Occasional travel to other Atrias or third-party sites, including DGO premises. Reasoned exceptions may be granted subject to assignment needs, feasibility and internal guidelines.

Atrias seeks one Senior Incident Analyst PRE for its 2Lis Incident Analyst Team PRE, project ATR-PR- . The role supports high-quality service and swift incident resolution for CMS transactional processing and message exchange. The PRE domains are Structure, Rectification, Measure and Cross. Batch processing, including Billing and Settlement, and BI reporting are excluded.

The analyst investigates incidents, assesses impacts and implements recovery actions or workarounds where possible. Knowledge sharing, updated solution documentation and feedback on recurrent incidents support the wider service. Collaboration includes IT vendors, DGOs, suppliers and Atrias service-management stakeholders. The service follows ITIL and requires strong functional, data and SQL analysis.

The assignment runs from 12 February 2027 to 12 February 2029 at a 100% work regime, with 440 indicative days per person. At least two working days per week are on site in Brussels, with additional attendance or travel when needed. The initial team comprises eight FTE from one contracting party and can grow to thirteen. Suppliers must respond to all requested project profiles, and annual extensions can bring total duration to six years.

Top Reasons to Apply

Complex incident resolution

Cross-company stakeholder collaboration

Team knowledge sharing

Responsibilities

Explain functional and technical issues understandably to Atrias customers and IT vendors.

Analyze incidents thoroughly and assess impacts on Atrias systems, DGOs and suppliers; resolve incidents where possible.

Create, document and execute incident workarounds.

Transfer knowledge across the team and DGOs and keep the Atrias Knowledge DB updated.

Provide frequent feedback to Problem & Change teams to group recurrent incidents for problem analysis.

Follow incident/problem service procedures and perform quality control.

Know the energy market and MIG documentation.

Have good SQL knowledge and know, or build knowledge of, the CMS database structure and linked applications.

Must Have

Second national language B2

Similar incident analysis experience

External utility stakeholder coordination

Business functional requirements experience

Nice to Have

Project methodology experience preferred

Detailed Responsibilities and Skills

Additional Responsibilities

• Focus on incidents, workarounds and problem pre-analysis; extend to Problem & Change analysis when Atrias requires.
• Collaborate with 2Lis colleagues, Problem & Change analysts, IT vendor recovery/service teams, Functional Domain Leads, resource manager and Service Delivery Manager.
• Deliver status reporting.
• Follow onboarding and offboarding procedures.
• Organize handover and training for new resources.
• Coordinate incident resolution through transaction-hub bilateral and DGO Opera multilateral meetings.
• Good knowledge of the second national language at B2.
• Knowledge of Message Exchange domains Structure, Rectification, Measure and Cross: 3 years, Medior.
• Proven experience in a similar Incident Analyst function, including business/functional analysis or similar work involving incident analysis, workarounds or recovery actions.
• Proven experience coordinating, communicating and facilitating with external utility-sector stakeholders (DGO, TSO, suppliers).
• Proven experience drawing up and managing escalation procedures.
• Proven experience elaborating business and functional requirements, including business-process development, BPMN, optimization and modelling: 5 years, Senior.
• Proven experience in the Belgian energy market: 3 years, Medior.
• Proven experience managing third-party IT service providers: 5 years, Senior.
• Proven experience with data analysis.
• Provide a supplier support-model document covering candidate access to knowledge, expertise, coaching and specialist support, including governance and CVs of proposed experts and coaches.
• If the candidate has less than 5 years’ sector experience, demonstrate access to an introduction to essential CMS elements and the different MIG domains; attach an explanatory document.
• Dutch-speaking or French-speaking at Europea