Service Desk Technician

il y a 1 semaine


Brussels, Belgique Uni Systems Temps plein

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Technician to join our UniQue team in Brussels

What will you be bringing to the team?

  • Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to)
  • Laptops and desktops: VPN connectivity, Microsoft products, Business Applications
  • Mobile devices (phones & tables): MDM platforms, work environment applications, enrolment and configuration of devices
  • User Access Management
  • Management of Service Management tickets
  • Incident Management
  • Service Request Management
  • Coordinate and conduct work to meet quality targets
  • Perform other duties as required

Requirements

What do you need to succeed in this position?

  • Have at least a Highschool diploma
  • Mandatory previous IT Service Desk experience (1st level support)
  • Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
  • Extensive knowledge of Microsoft applications and OS
  • Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
  • Extensive knowledge of VPN software and VPN troubleshooting
  • Minimal Mobile Device Management (MDM) knowledge required
  • Able to work with limited supervision
  • A proficiency of English or French at C1 level
  • A good working knowledge (spoken) of the other language

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