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Service Desk Technician
il y a 1 semaine
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Technician to join our UniQue team in Brussels
What will you be bringing to the team?
- Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to)
- Laptops and desktops: VPN connectivity, Microsoft products, Business Applications
- Mobile devices (phones & tables): MDM platforms, work environment applications, enrolment and configuration of devices
- User Access Management
- Management of Service Management tickets
- Incident Management
- Service Request Management
- Coordinate and conduct work to meet quality targets
- Perform other duties as required
Requirements
What do you need to succeed in this position?
- Have at least a Highschool diploma
- Mandatory previous IT Service Desk experience (1st level support)
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
- Extensive knowledge of Microsoft applications and OS
- Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
- Extensive knowledge of VPN software and VPN troubleshooting
- Minimal Mobile Device Management (MDM) knowledge required
- Able to work with limited supervision
- A proficiency of English or French at C1 level
- A good working knowledge (spoken) of the other language
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