Desktop Support Engineer L1

il y a 1 mois

Wavre, Belgique Excis Compliance ltd Temps plein
Job Description
Job Description:

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support.

Key Responsibilities:

Provide comprehensive onsite and deskside support services to end-users, ensuring timely resolution of incidents and requests within defined SLAs.
Build, configure, and troubleshoot PCs, laptops, and hardware components using the "Gold" image configuration.
Maintain up-to-date status of tickets on a daily basis, keeping track of progress and documenting solutions.
Offer technical support for meeting room environments and video conferencing systems.
Support peripheral devices such as printers, scanners, and other office equipment.
Assist in configuring and troubleshooting mobile devices including iPads, iPhones, and Android devices.
Perform end-user data backup and restoration as needed during service incidents.
Provide smart hands support for data center equipment, including assisting with hardware replacements and troubleshooting data center devices as directed by Customer Tech Support.
Handle daily tape changes in support of local Backup Routine at designated sites.
Manage import/export of tapes to the tape libraries as advised by Customer Tech Support.

Requirements:

Proven experience in IT support min. 18 months
Language requirement: fluent French and English
Strong knowledge of Windows operating systems, hardware configurations, and networking fundamentals.
Experience with supporting mobile devices (iOS and Android) and peripheral devices.
Familiarity with data center operations and basic hardware maintenance.
Excellent troubleshooting and problem-solving skills.
Strong verbal and written communication skills in English.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Professional certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are an advantage.

What We Offer:

Opportunity to work in a dynamic and collaborative environment.
Competitive salary and benefits package.
Working time: 09-17

If you are ready to take on a challenging role where you can make a real impact, apply now and join our growing team

Requirements
Customer Service Collaboration Desktop Support Technical Mobile Device Hardware Troubleshooting Microsoft Windows Documentation Vendor Management SCCM Information Technology Macintosh MS Office Deployment Active Directory Help Desk Support Windows Server Ticketing Systems Switches VPN Imaging LAN

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