Customer Operations
il y a 4 jours
Customer Operations / Service Manager
L'objectif de ceposte de Customer Operations / Service Manager est assurerle suivi du client au quotidien, en tant que premier interlocuteur de celui-ci.Développer, conseiller et consolider la clientèle (clients clés), une fois lecontrat conclu par le Major Account/(Senior) Key Account Manager. Faire officed’intermédiaire entre les clients et IMX, le but étant de conserver laclientèle et ce faisant, d’atteindre les objectifs de vente prévisionnels.Utiliser sa connaissance approfondie de l’activité du client pour s’engagerdans une démarche proactive d’identification des opportunités et de création desolutions à valeur ajoutée. Engager le processus de vente en transmettant cesopportunités et ces solutions au Major Account/(Senior) Key Account Manager.
Fonction etresponsabilités
Intégrer de nouveaux clients e-commerce de A à Z. Assurer un contact principal avec les clients. Coordination avec les parties internes (Opérations, réseau, produit, IT, service client) pour une intégration réussie. Surveiller étroitement les performances lors du démarrage du client. Examiner les processus actuels et proposer des améliorations si nécessaire. Suivi des projets impactant le client (livraisons impossibles, renouvellements, retours, etc.). Résolution des plaintes clients liées à des problèmes structurels. Consolidation des plaintes répétitives et analyses de cause profonde pour des propositions d'optimisation.Profil
Il va de soi quevous possédez de solides compétences commerciales et que vous apportez de ladétermination, de l'enthousiasme, de l'énergie et une attitude positive àl'équipe. Nous aimerions mettre en avant les éléments suivants :
-
Customer Field Operations Manager
il y a 3 semaines
Brussels, Belgique Proximus Group Temps pleinA job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter. Are...
-
Customer Operations Agent
il y a 1 semaine
Brussels, Belgique Flash BV Temps pleinShort Description: The Customer Operations Agent organizes transport solutions for a defined perimeter of customers within costs and margin objectives and by maintaining the highest quality of service. He/she supports customers by providing and processing information in response to inquiries, concerns and requests about new shipments. He/she is responsible...
-
Customer Operations
il y a 2 semaines
Brussels, Belgique bpost Temps plein**Customer Operations / Service Manager**: - Regio: **Customer Operations / Service Manager** L'objectif de ce poste de Customer Operations / Service Manager est assurer le suivi du client au quotidien, en tant que premier interlocuteur de celui-ci. Développer, conseiller et consolider la clientèle (clients clés), une fois le contrat conclu par le Major...
-
Intern Customer Support and Operations
il y a 3 semaines
Brussels, Belgique IZIX Temps pleinWe are currently looking for an Intern Customer Support & Operations to strengthen our team. Someone who strives at helping our clients with their day to day usage and ultimately allows them to achieve maximum value with our parking software. We strongly believe that having a client-centered approach is key to a high-performing company and hope to find...
-
Customer Success Operations Specialist
il y a 3 semaines
Brussels, Belgique Lectra Temps pleinRetviews SA - **Customer Success Operations Specialist** **Retviews is a fashion technology company and part of Lectra Group.** - We support fashion and retail industry leaders in their competitive intelligence. From big data to insight driven decisions, we help the brands find the best market fit for their products. - With Retviews, brands can set the...
-
Service Reliability Lead
il y a 3 semaines
Brussels, Belgique Ericsson Temps pleinAs MSCLT Service Reliability lead - Operations, you are accountable for managing Operations Delivery Management, the financial & operational performance, the contracted Service Level Agreement (SLA) fulfillment, customer satisfaction and serve as the primary escalation point for critical incident, Delivery Operations escalations, performance reporting...
-
Head of Operations Benelux
il y a 3 semaines
Brussels, Belgique Orange Temps plein**votre rôle**: Within Orange Business, Global Delivery Operations (GDO) delivers end-to-end services to Orange Business B2B customers all around the world. GDO supports all OBS portfolio services: data and telephony networks, collaborative solutions, security and mobility. - GDO plays a major role in building Orange Business operations: together, we adapt...
-
Bilingual Fr/nl Customer Operations Officer
il y a 2 semaines
Brussels, Belgique Robert Half Belgium Temps pleinRobert Half is currently looking for a **Bilingual FR/NL Customer Operations Officer (M/F/x)** for a permanent position. Robert Half is currently looking for a **Bilingual FR/NL Customer Operations Officer (M/F/x)** for a permanent position. Based around central station, this is a full-time position in a dynamic and fast-growing start-up active in medical...
-
Accounts Operations Consultant
il y a 2 semaines
Brussels, Belgique Viva Wallet Temps pleinPayment Specialist, Transaction Specialist, Senior Customer Service **(Dutch or French, and English language skills essential).** Do you have a background in data analysis, problem solving, accounting, financial services, payment transaction processes or similar data orientated background with a passion to resolve customer queries and provide high levels...
-
Sales Operations Specialist
il y a 1 semaine
Brussels, Belgique EP Equipment Group Temps plein**Location**: Brussels/Cologne EP Equipment Europe: At EP Equipment, we believe in products that simply work. Our vision is to build simple but powerful tools that support the daily operations of our customers. We are a driver of innovation. We believe that change is possible and that we can make a difference. With a customer-centric approach, we create...
-
Flight Operations Controller
il y a 1 semaine
Brussels, Belgique ASL Aviation Holdings DAC Temps pleinASL Aviation Holdings is a global aviation services holding company with a fleet of more than 160 aircraft, focused on cargo and passenger airline operations, aircraft leasing and maintenance. Headquartered in Dublin Ireland, the Group includes five wholly owned airlines; ASL Airlines Ireland, ASL Airlines Belgium, ASL Airlines France, ASL Airlines United...
-
Head of Devsecops Operations
il y a 4 semaines
Brussels, Belgique HNM Solutions Temps plein**Job ID: HNMJD2838**: **Role: Head of DevSecOps Operations** **Location**: **Brussels, Belgium** Onsite 3 days per week **Description**: As Head of DevSecOps Operations at Atos you will: Define, describe and agree with stakeholders on the ITSM process landscape required for the target operating model; - Define the target Operational framework...
-
Quality Lead Kyc Operations
il y a 3 semaines
Brussels, Belgique ING Temps pleinKYC Quality Lead - KYC Operations Location: Brussels X% work from home: 50% A day in the life at KYC Operations - The purpose of the KYC Operations is to keep ING Belgium’s business safe and compliant with local and international regulations, while keeping a focus on the easiness and transparency for the client. - As a Quality Lead you take overall...
-
Customs Manager
il y a 3 semaines
Brussels, Belgique Safran Aircraft Engine Services Brussels Temps plein**Safran **is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 81,000 employees and holds,...
-
Planning Operations Internship
il y a 4 semaines
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinPlanning operations Internship - Trainee - & Internships - BRUSSELS - Full-time - Belgium As an Operations at Jacobs Douwe Egberts, you will be integrated in the Belux Operations team and become part of the team responsible for the planning and execution of technical service on our coffee machines (B2B). This will give you the insights on how we deliver key...
-
Operations Internship
Il y a 2 mois
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinOperations Internship (Planning) - Trainee - & Internships - BRUSSELS - Full-time - Belgium As an Operations at Jacobs Douwe Egberts, you will be integrated in the Belux Operations team and become part of the team responsible for the planning and execution of technical service on our coffee machines (B2B). This will give you the insights on how we deliver...
-
Operations Internship
il y a 3 semaines
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinOperations Internship (Planning) - Trainee - & Internships - BRUSSELS - Full-time - Belgium As an Operations at Jacobs Douwe Egberts, you will be integrated in the Belux Operations team and become part of the team responsible for the planning and execution of technical service on our coffee machines (B2B). This will give you the insights on how we deliver...
-
Planning Operations Internship
Il y a 60 minutes
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinPlanning operations Internship - Trainee - & Internships - BRUSSELS - Full-time - Belgium As an Operations at Jacobs Douwe Egberts, you will be integrated in the Belux Operations team and become part of the team responsible for the planning and execution of technical service on our coffee machines (B2B). This will give you the insights on how we deliver key...
-
Supply Chain Operations Leader
il y a 2 semaines
Brussels, Belgique YER Temps pleinSalarisindicatie A great position as an sc operations leader in an international company - Jobdomein Logistics - Dienstverband Fulltime - Vacaturenummer VAC-10031913 - Locatie Brussel - Type overeenkomst Projectsourcing via YER - Branche/sector Logistics & Transportation **Samenvatting**: The Supply Chain Operations Leader (SCOL) is part of Integrated...
-
Customer Service Specialist
il y a 3 jours
Brussels, Belgique Nestle Operational Services Worldwide SA Temps plein**Position Summary** In order to reinforce our Customer Service team in the Supply Chain department, we are currently looking for a Customer Solutions Analyst. In this position, you will not only help our customers solve their issues but you will help us to implement a new way of working to transform existing processes and win with Customers. You will...