Customer Success Operations Specialist
il y a 3 semaines
Retviews SA
- **Customer Success Operations Specialist**
**Retviews is a fashion technology company and part of Lectra Group.**
- We support fashion and retail industry leaders in their competitive intelligence. From big data to insight driven decisions, we help the brands find the best market fit for their products.
- With Retviews, brands can set the right prices, build winning product assortments, optimize their discount strategies, and enhance their brand image with AI-powered competitive intelligence data.
- They are just one click away from winning the fashion game with Retviews
The job_
- You will handle the day-to-day tasks on the operational and technical side of customer success.
- Your mission will be to track, support and maximize the quality, efficiency, and performance of the customer success team.
- These tasks will include:
Follow-up the efficiency of the quality checks performed on Retviews & bugs resolution from a business perspective to support the CSM in their day-to-day routines and increase customer satisfaction.
- Be the main point of contact of our quality team to make sure our customers needs are correctly taken into account.
- Gather and prioritize our customer requests to our Product manager and technical teams.
- Identify patterns in the customer pain points in order to find efficient ways to solve them.
- Coordinate the implementation of the support activities of the Call Center for Retviews solution and ensure a good level of support.
- Assist the customer success director in scaling the CS activities and processes.
- Support the CSM for 1_st_ level trainings of new users.
- Help develop processes to drive product adoption.
- Ensure correct data collection to track Customer success satisfaction.
- Your main skills :_
- Master in analytical degree: Economics, Business, Engineering,...
- Interest in participating in a great Fashion Tech project
- Interest in fashion retail industry is a big plus
- Ability to work collaboratively in a fun team environment
- Great Project management skills
- Solution oriented
- Engage in continuous learning and process improvement
- **Excellent communication skills in FRENCH and ENGLISH. **German or Italian are a plus
- Strong sense of humour.
- You will experience a strong entrepreneurial environment.
- Learning is one of our core values. We love innovating and testing new things.
- We care about outcome, not effort so you will be fully responsible for managing your time and workload.
- You will be part of a team of very talented people.
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