Customer Relationship Management Specialist

il y a 3 semaines


Brussels, Belgique Doesburg.biz Temps plein

**Vacancy**: Customer Relationship Management Specialist

**Location**: Brussels

**Employment Type**: Freelancer

**Role Overview**:
Join us in Brussels as a pivotal force in our dynamic team. As our CRM Specialist, you'll play an essential role in the adoption and success of our digital projects, ensuring stakeholder satisfaction and effective use of cutting-edge IT solutions. Your expertise will shape the future of our operations, promoting the adoption of digital solutions among diverse stakeholders.

**Core Responsibilities**:

- Oversee the adoption journey of various stakeholders.
- Swiftly resolve stakeholder complaints.
- Spearhead the success of digital initiatives by ensuring stakeholder adoption.
- Define and realize stakeholder satisfaction metrics and plans.
- Efficiently manage user requests and system incidents.

**Mandatory Qualifications and Skills**:

- Bachelor's degree.
- Minimum of 13 years of experience.
- Proficiency in customer relationship management and service management tools, such as SMT.
- Familiarity with issue and project tracking tools like Confluence, JIRA.
- Experience with wikis and collaborative sites.
- Proven expertise in 1st level support of information systems.
- Fluent command of English.

**Desirable Expertise**:

- Elicitation of business requirements.
- Preparation and delivery of IT training.



  • Brussels, Belgique The White Team Temps plein

    **Customer Relationship Management Specialist - Brussels - EU Public Organisations** **CONTEXT** The European Commission, together with the national competition authorities, directly enforces EU competition rules to make EU markets work better to the benefit of consumers, businesses and the European economy as a whole. The Directorate-General for...


  • Brussels, Belgique Seidor Temps plein

    We are on the lookout for a **Customer Relationship Management Specialist** to join our team to work with European Institutions **near (up to 200km) Brussels **in a **hybrid work position (with home work and visits to our client’s offices)**.*** **Get to know us - SEIDOR** At SEIDOR, we drive client transformation and competitiveness with cutting-edge...


  • Brussels, Belgique The White Team Temps plein

    **Customer Relationship Management Specialist - Brussels - European Commission** **DESCRIPTION OF THE TASKS** The following tasks will be performed: - Customer relationship management aiming at the adoption of digital solutions - Portfolio management for the ongoing project related to the DISS domain - Creation of stakeholder maps or similar - Creation of...


  • Brussels, Belgique The White Team Temps plein

    **Customer Relationship Management Specialist - Brussels - European Commission** **DESCRIPTION OF THE TASKS** The following tasks will be performed: - Customer relationship management aiming at the adoption of digital solutions - Portfolio management for the ongoing project related to the DISS domain - Creation of stakeholder maps or similar - Creation of...


  • Brussels, Belgique Sowelo Consulting Temps plein

    **Customer Relationship Management (CRM) Specialist -**: **Brussels, Belgium - Contracted**: **Are you looking to continue to work with modern IT solutions?** **Can you create and enforce plans that help meet the needs of stakeholders?** So please take a minute to look at your potential new job. Our client is working on a long term project that leads to...


  • Brussels, Belgique HNM Solutions Temps plein

    **Job ID: HNMJD3386**: **Role: Customer Relationship Management specialist (CRM)** **Location:Brussels,Belgium** **Language: English** **Description of the task**: - The Following tasks will be performed by an external service provider: - Customer relationship management aiming at the adoption of digital solutions - Creation of adoption dashboards and...


  • Brussels, Belgique AlmavivA de Belgique Temps plein

    DESCRIPTION OF THE TASKS The following tasks will be performed: - Customer relationship management aiming at the adoption of digital solutions - Overseeing the adoption journey of several types of stakeholders - Resolving stakeholder complaints quickly and efficiently - Contributing to the success of digital projects and initiatives by keeping stakeholders...


  • Brussels, Belgique AlmavivA de Belgique Temps plein

    DESCRIPTION OF THE TASKS The following tasks will be performed: - Customer relationship management aiming at the adoption of digital solutions - Portfolio management for the ongoing project related to the DISS domain - Creation of stakeholder maps or similar - Creation of adoption dashboards and reports - Overseeing the adoption journey of several types of...


  • Brussels, Belgique AlmavivA de Belgique Temps plein

    DESCRIPTION OF THE TASKS The following tasks will be performed: - Customer relationship management aiming at the adoption of digital solutions - Portfolio management for the ongoing project related to the DISS domain - Creation of stakeholder maps or similar - Creation of adoption dashboards and reports - Overseeing the adoption journey of several types of...


  • Brussels, Belgique EUROPEAN DYNAMICS Temps plein

    Your tasks: - Customer relationship management aiming at the adoption of digital solutions; - Overseeing the adoption journey of several types of stakeholders; - Resolving stakeholder complaints quickly and efficiently; - Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital...


  • Brussels, Belgique EUROPEAN DYNAMICS Temps plein

    Your tasks: - Customer relationship management aiming at the adoption of digital solutions; - Overseeing the adoption journey of several types of stakeholders; - Resolving stakeholder complaints quickly and efficiently; - Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital...


  • Brussels, Belgique Penguin Formula Temps plein

    Company Description We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions. How do we differentiate ourselves? By investing in the...


  • Brussels, Belgique ING Temps plein

    **Analyst/Associate Relationship Manager** Wholesale Banking / Sectors **A day in the life of an Analyst/Associate Relationship Manager*** You support the relationship manager in managing the client relationship. - You prepare commercial pitches / proposals together with the Relationship Manager / Sector Head. - You prepare briefing memos and advice for...


  • Brussels, Belgique ING Temps plein

    **Analyst/Associate Relationship Manager** Wholesale Banking / Sectors **A day in the life of an Analyst/Associate Relationship Manager*** You support the relationship manager in managing the client relationship. - You prepare commercial pitches / proposals together with the Relationship Manager / Sector Head. - You prepare briefing memos and advice for...

  • Relationship Manager

    il y a 1 mois


    Brussels, Belgique MUFG Temps plein

    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...

  • Relationship Manager

    il y a 3 semaines


    Brussels, Belgique MUFG Temps plein

    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...


  • Brussels, Belgique ING Temps plein

    Analyst/Associate Relationship Manager Wholesale Banking A day in the life of an Analyst/Associate Relationship Manager You support the relationship manager in managing the client relationship. ·You prepare commercial pitches / proposals together with the Relationship Manager / Sector Head. ·You prepare briefing memos and advice for client...


  • Brussels, Belgique ING Temps plein

    Analyst/Associate Relationship Manager Wholesale Banking A day in the life of an Analyst/Associate Relationship Manager You support the relationship manager in managing the client relationship. ·You prepare commercial pitches / proposals together with the Relationship Manager / Sector Head. ·You prepare briefing memos and advice for client...


  • Brussels, Belgique Penguin Formula Temps plein

    Company Description We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions. How do we differentiate ourselves? By investing in the...

  • Relationship Manager

    il y a 1 semaine


    Brussels, Belgique ING Temps plein

    **Relationship Manager Institutional** - Business center Institutional Brussels - 50% work from home **A day in the life of a Relationship Banker Institutional** - Within the Business Banking segment, you aim to develop the profitability and manage the risks of a portfolio of Public Authorities and Non-Profit Organizations in the Region of Brussels. - You...