Customer Relationship Management Specialist

il y a 2 semaines


Brussels, Belgique HNM Solutions Temps plein

**Job ID: HNMJD3386**:
**Role: Customer Relationship Management specialist (CRM)**

**Location:Brussels,Belgium**

**Language: English**

**Description of the task**:

- The Following tasks will be performed by an external service provider:
- Customer relationship management aiming at the adoption of digital solutions
- Creation of adoption dashboards and reports
- Resolving stakeholder complaints quickly and efficiently
- Identifying the services needed to ensure stakeholder satisfaction
- Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation
- Reporting to relevant structures.

**Knowledge and Skills**:

- Practical knowledge of project management tools e.g. Confluence and JIRA.
- Ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate.
- Strong interpersonal skills and ability to understand what each stakeholder wants and needs
- Aptitude to foster positive relationships
- Problem-solving attitude
- Excellent communication skills
- Ability to prepare clear and well-structured documents, and presentations
- Teamwork and leadership skills, including ability to work in a friendly, organised, and well-structured manner also under pressure
- Good knowledge of Wiki and collaborative sites/tools.
- Ability to give good quality presentations to business-oriented audiences; good communication skills
- Service oriented mindset
- Ability to participate in business and technical meetings
- Excellent knowledge of Microsoft Office Suite

**Specific Expertise**:

- At least 3 years of experience in ITIL
- At least 2 years of experience in Business Intelligence tools (Business Objects, Qlik, SAS, etc.)
- Experience in (or familiarity with) the IT domain is a plus.
- Urgent Openings
- Contract/Freelance
- Contract to Hire
- Direct Hire



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