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Customer Relationship Management
il y a 3 semaines
**Customer Relationship Management (CRM) Specialist -**:
**Brussels, Belgium - Contracted**:
**Are you looking to continue to work with modern IT solutions?**
**Can you create and enforce plans that help meet the needs of stakeholders?**
So please take a minute to look at your potential new job.
Our client is working on a long term project that leads to improved markets and EU competition rules to make EU markets work better to the benefit of consumers, businesses, and the European economy as a whole.
You will work with modern IT solutions here to boost efficiency and effectiveness in business processes.
**You must be eligible to work in the European Union.**
**Your Tasks Will Include**:
- Boost your digital success with expert customer relationship management
- Guide stakeholders on their digital journey from start to finish
- Resolve complaints with speed and efficiency
- Keep stakeholders in the loop and ensure their adoption of digital solutions
- Identify and provide the services necessary for stakeholder satisfaction
- Develop and enforce plans that meet stakeholder needs
- Expertly manage and respond to user requests
- Handle incidents related to information systems
- Assist business in defining their requirements
**To be a good fit for the Customer Relationship Management (CRM) Role, you will have**:
- Utilize CRM tools to optimize customer service experience (eg. SMT)
- Track issues with Confluence and JIRA to ensure timely resolution of problems
- Effectively streamline collaboration using wiki and collaborative sites
- Ensure reliable 1st level support for information systems
- Improve customer satisfaction and loyalty with increased efficiency
**Nice to have**
- Experience in elicitation of business requirements;
- Experience with preparation and provision of IT trainings.
**Keys To Success**
- Having a Masters degree
- Fluent in English as all documentation will be in English
**Reasons To Join**:
- Work as a contractor (B2B) with a rate of up to 450 Euro per day
- Working on challenging EU projects in an international environment
- Join a team of talented individuals where you have the opportunity to learn
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