Customer Relationship Management
il y a 1 mois
**Key Responsibilities**:
- Manage and enhance customer relationships through effective communication and needs assessment.
- Utilize tools to develop stakeholder maps, adoption dashboards, and reports.
- Analyze customer segments, particularly those experiencing specific product issues, to drive targeted improvements.
- Provide consistent status updates and escalate issues as necessary.
- Develop and deliver well-structured documentation and presentations to communicate with stakeholders.
- Collaborate within cross-functional teams, fostering a friendly, organized, and goal-oriented working environment.
**Essential Knowledge & Skills**:
- Customer Relationship Management: Proven experience and deep understanding of CRM practices and tools.
- Analytical Tools: Proficiency in using tools to build stakeholder maps, adoption dashboards, and perform customer segmentation analysis.
- **Technical Tools**:
- Proficient in Atlassian collaborative tools, especially Confluence and Jira.
- Skilled in Microsoft Office Suite, particularly PowerPoint.
- IT domain familiarity is highly advantageous.
- Interpersonal Skills: Strong aptitude for understanding stakeholder needs, with a proactive, problem-solving attitude.
- Communication: Excellent written and verbal communication skills.
- Organizational Skills: Ability to prepare clear, concise documents and presentations.
- Teamwork & Leadership: Able to lead, work autonomously, and contribute to a positive team dynamic under pressure.
**Specific Expertise**:
- Atlassian Tools: Minimum of 5 years of experience, with advanced competence (Level 4) in tools like Confluence and Jira.
- IT Domain: At least 5 years of experience in the IT industry.
- Agile Development: Minimum of 5 years of experience with Agile methodologies (Level 3 competence).
- Business Analysis: Extensive experience, minimum of 5 years.
**Certifications (required)**:
- AWS Certified Cloud Practitioner.
- Scrum Foundations Professional Certificate.
**Optional Certifications (Preferred but not required)**:
- Business Analysis Certification (e.g., CBAP, IREB).
- Testing Certification (e.g., ISTQB).
**Location**: Brussels.
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