Customer Relationship Management Specialist
Il y a 2 mois
We are on the lookout for a **Customer Relationship Management Specialist** to join our team to work with European Institutions **near (up to 200km) Brussels **in a **hybrid work position (with home work and visits to our client’s offices)**.***
**Get to know us - SEIDOR**
At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a commitment to nurturing talent and sustainable growth.
As a diverse and inclusive company that champions equal opportunity, we boast a team of over 8,000 professionals in our global presence across 45 countries in Europe, Latin America, the USA, the Middle East, Africa, and Asia.
We believe the digital world's challenges require not only the best technologies and partnerships but most importantly, the best people. That's where you come in - we need you to help us scale new heights.
Join our team in Brussels at DIGIT.B.3, where we provide, promote, and support Trans-European Services with responsibilities spanning across the European Commission, national administrations, and other relevant bodies. As a Customer Relationship Management Specialist, you'll be instrumental in driving the adoption of digital solutions and ensuring stakeholder satisfaction in our dynamic environment.
If you're ready to make a significant impact within a large international organization and drive the adoption of digital solutions, we encourage you to apply Join us at DIGIT.B.3 and be part of shaping the future of digital services in Europe.
Your Role
Following tasks will be performed by external service provider:
- Customer relationship management aiming at the adoption of digital solutions
- Portfolio management for the ongoing project related to the DISS domain.
- Creation of stakeholder maps or similar
- Creation of adoption dashboards and reports
- Overseeing the adoption journey of several types of stakeholders
- Resolving stakeholder complaints quickly and efficiently
- Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions
- Identifying the services needed to ensure stakeholder satisfaction
- Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation
- Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action)
- Creating and enforcing plans that help meet the needs of stakeholders.
- Defines work packages, reviews deliverables, and ensures quality control, risk analysis as well as daily management and follow-up
- Analyse business needs and how digital solutions can be used to meet them
***What’s in it for you?**
From day one, you’ll find opportunities for personal and professional development within a supportive team environment. We offer:
- A permanent role at a leading tech project firm (subcontractor also possible).
- A hybrid work schedule, blending in-office collaboration with the convenience of working from home.
- Continuous learning and development through SEIDOR Academy.
- A package including salary and additional annual bonus, working equipment, phone and other benefits.
- A dynamic international workplace with diverse teams.
- A commitment to your well-being, work-life balance, and career growth.
- Rapid advancement opportunities in a short period of time.
- Engaging events and a comprehensive onboarding program.
At SEIDOR, your growth is our success, and we strive to make our workplace feel like home. Discover the nine core aspects of our culture that define us at SEIDOR:
**Who You Are**:
- Knowledge of customer relationship management practices and tools
- Knowledge in using tools to build stakeholder maps
- Knowledge in using tools to build adoption dashboards and reports
- Knowledge in analysing customer segments, e.g., experiencing a specific product problem
- Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., PowerPoint, SharePoint)
- Experience in (or familiarity with) the IT domain is a plus
Following specific expertise is mandatory for the performance of tasks:
- Good knowledge of Jira or other Portfolio management tools
- Good communications skills
- Proven experience on communication with stakeholders
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