Customer Relationship Manager

il y a 1 semaine

Brussels, Belgique Penguin Formula Temps plein

Company Description

We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions.

How do we differentiate ourselves? By investing in the professional growth and personal care of our software developers. We provide them with a premium service so that they can do the same for our customers.

Our talented team holds software engineers and sales experts, spread across offices in Europe and South America, and we represent a go-getting and driven company who aims to be an inspiring software house, knowing our future relies on IT.

We Cook iT stand for growth, support, dynamic, companionship and communication. Our head office is located in Portugal in the heart of Lisbon (Avenida da Liberdade) and we work mainly for the European market.

**Job Description**:
We are looking for Senior Customer Relationship Manager to work on-site in Brussels for European Union Client. Business Process Modelling (BPMN) experience in mandatory. So this could be interesting for someone with customer facing experience, project coordination and Business Analysis experience.

**Main tasks**:

- Elaborate Business Process Description
- Analyse and describing the current and to-be business processes of the Sector / Unit / DG using

BPMN language
- Write associated Business Cases
- Publish the work on the Confluence spaces
- Draft Communication and follow up on alignment
- Contribute to the Internal Control Processes
- Use Project Management Tool to simulate Time and Cost of Processes
- Optimize and streamline Internal Processes using appropriated tool
- Present scenario and proposals to the Middle and Senior Management
- Participation in technical working groups, progress meetings and meetings with end users, business

managers and the project team (business analysts, project managers and developers)
- Development and maintenance of Information Systems testing scenarios (testing new features and

non-regression testing)
- Provision of classroom and distance training and coaching sessions
- Development and maintenance of end user documentation, communication
- Management of collaborative tools (Confluence Wikis, JIRA, SharePoint, M365)
- Assistance in analysis, deployment, evaluation and reporting.

**Qualifications**:

- Excellent ease of communication in English (both verbal and written); other additional EU and non-EU languages will be considered important assets.
- Knowledge and experience on users' needs and requirements collection, classification and prioritization
- Knowledge and experience on Business Process Analysis
- Knowledge and experience on Business Automation Analysis and Automation
- Knowledge and experience describing User Stories
- Ability to present its work to a large audience
- Ability to review of the IT deliverables for their conformance to the Business/User requirements
- In-depth knowledge and experience in user training and coaching, onsite and from a distance
- In-depth knowledge and experience in system testing (maintenance and non-regression)
- In-depth knowledge and experience in producing and maintaining clear and structured technical documents, user documentation and communication
- In-depth knowledge and experience on collaborative tools such as Confluence Wikis, JIRA, SharePoint, M365 collaborative tools
- Knowledge of UML
- Ability to cope with fast changing technologies used in support, training and collaborative tools

**Following specific expertise is mandatory for the performance of tasks**:

- at least 5 years of specific expertise in Business Process Analysis
- at least 5 years of specific expertise in Business Process Automation and Optimization Techniques
- at least 5 years of specific expertise customer relationship management practices
- at least 5 years of specific expertise in customer relationship management tools and user support management tools (e.g. SMT, JIRA, etc.)
- at least 5 years of specific expertise in the management of user access and security
- at least 5 years of specific expertise in the use of Microsoft Office, Microsoft Project, BPMN
- at least 5 years of specific expertise in distance learning tools (e.g. Virtual classroom tools such as Teams, WebEx)
- at least 2 years of specific expertise in the use of Atlassian collaborative tools (e.g., Confluence and Jira)

Additional Information

We’re looking forward to hearing from you

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