Customer Success Manager
il y a 1 semaine
Overview:
The Customer Success Manager is a strategically focused and visible role. The Customer Success Manager is entrusted with our largest and most strategic customers. The CSM works with stakeholders across all parts of the business and at all levels (including the C-suite). The CSM guarantees that the correct foundations are in place to ensure the overall quality and maturity of the implementation.
A major area of responsibility for the Customer Success Manager is helping customers structure and manage UiPath products during their journey with us-wide deployments, advising them with operating model design and implementation, strategically enabling and coaching the customer's project team on UiPath's deployment plan and helping them to develop an appropriate change management strategy that maximizes adoption, self-sufficiency, and creates business value.
You'll be expected to partner seamlessly with account executives along with working closely with regional Customer Success Managers and Directors. You will also need to build strong working relationships with our product teams, renewals, delivery teams, and any partners we work with.
You'll ideally be based in Belgium to cover the BENELUX region.
What you'll do at UiPath:
- Operate in alignment with our values—Bold, Fast, Humble, and Immersed
- Help to define and deliver the Customer Success framework and Roadmap
- Help drive fast time to the first implementation and overcome any blockers that may arise
- Provide holistic program support to new and existing customers.
- Understand and advise customers throughout their technical installations and deployments.
- Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
- Organize and facilitate necessary workshops as well as encourage your customers to think strategically.
- Proactively identify challenges that could impact customer adoption, satisfaction, renewal, or churn and suggest mitigations to overcome these.
- Assist and Coach customers on UiPath Products and training to enable them to become self-sufficient.
- Partner closely with other cross-functional colleagues to translate business needs and product requirements into new solutions for customers.
- Ensure seamless customer handovers from the Customer Success team to the wider UiPath team.
- Share experience with other Customer Success Managers to increase efficiency and drive best-in-class within the Customer Success organization.
- Empathize with every aspect of the customer experience, putting customers' needs first.
What you'll bring to the team:
- Successful track record in a customer-facing and strategic consulting role.
- Successful experience in dealing with enterprise customers, and engaging with stakeholders at all levels, up to and including, C-Suite decision makers.
- SaaS and cloud knowledge and experience
- Solid technical understanding with hands-on experience in digital technologies, previous RPA experience is advantageous
- Experience as a Customer Success customer manager is advantageous.
- Excellent verbal and written communication skills as well as strong analytical and problem-solving skills.
- Fluent written and spoken English and Dutch are mandatory for the role. French and any other European language is a plus.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption. Diplomacy, tact, and poise under pressure when working through customer issues.
:
At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.
All applicants from United States have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).
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