Administrative Finance Officer- Collection Department- Dutch and French
il y a 3 semaines
Beheer van Particuliere Portefeuille:
- Opvolging van particuliere accounts voor Bosch Thermotechnology NV in Mechelen.
- Verzenden van herinneringen voor standaard SAP-transacties.
- Verzenden van aangetekende herinneringen.
- Onderhandeling over betalingsplannen met klanten.
Beheer van Reacties op Herinneringen:
- Beheren van reacties op herinneringen, inclusief het versturen van kopieën van facturen en het oplossen van geschillen in samenwerking met de ASA-afdeling.
- Communicatie met Klanten en de ASA-Afdeling:
- Telefonisch en per e-mail contact onderhouden met particuliere klanten.
- Coördineren met de ASA-afdeling via telefoon en e-mail.
- Opvolging van lopende geschillen met de ASA-afdeling, inclusief telefonische en e-mailuitwisselingen en het doorsturen van samenvattende lijsten.
- Deelnemen aan vergaderingen met collega's van ASA om geschillen op te lossen.
Analyse van Klantrekeningen:
- Analyseren van klantrekeningen.
- Voorstellen van afschrijvingen volgens het bestaande goedkeuringsproces.
Coördinatie met de Advocaat:
- Dossiers doorsturen naar de advocaat in samenwerking met de ASA-afdeling.
- Opvolging van lopende dossiers met de advocaat.
- Goedkeuren (1e niveau) van facturen en honorariumstaten.
Coördinatie met het Shared Service Center:
- Contact opnemen met het Shared Service Center in Timisoara voor verduidelijking van inkomende betalingen indien nodig (basis Engels).
- Deelname aan het Back-upstructuur van het Team:
- Deelnemen aan de back-upstructuur van het team op locatie (project - nog niet geïmplementeerd).
Bedrijfsmodel:
Facturatie van interventies van technici op ketels en warmtepompen.
Facturatie van onderhoudscontracten voor ketels en warmtepompen.
Facturatie aan het personeel (zeer beperkte activiteit).
Functie-eisen
- Administratief of boekhoudkundig profiel.
- Tweetalig NL & FR of Nederlandssprekend met een goed niveau Frans.
- Boekhoudkundige kennis (basiskennis is acceptabel).
- Eerste succesvolle ervaring met particuliere klanten is een pluspunt.
- Plezier hebben in klantcontact met particuliere klanten.
- In staat om in een team te werken.
- In staat om bestaande procedures te respecteren.
- Kennis van SAP vereist.
- Kennis van AS400 is een pluspunt.
Aanvullende informatie
Bij ons kom je terecht in een leuke dynamische omgeving en krijg je een toekomst in een groot internationaal bedrijf. Naast opleidingsmogelijkheden, een moderne en ergonomische werkomgeving krijg je uiteraard een marktconform salaris aangevuld met extralegale voordelen (groeps- & hospitalisatieverzekeringen, maaltijd- & ecocheques) en extra vakantiedagen.
We besteden veel aandacht aan het welzijn van onze medewerkers via de gezonde keuken van onze bedrijfskantine en de mogelijkheid om een fiets te leasen. Verder hebben we flexibele start- en einduren.
We zijn goed bereikbaar met de wagen (parking is voorzien) en met het openbaar vervoer.
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