Technical Product Specialist
Il y a 3 mois
Official Distributor for Volvo Group (Volvo Construction, Equipement, Volvo Trucks, Volvo Bus & Volvo Penta), SMT Africa offers a wide range of products in more than twenty countries of North, West & Central Africa.
We operate an outstanding own sales and service network with operational agility and entrepreneurial spirit. Our team of mechanical and aftersales experts built, through the last 10 years, a service level quality that we are all proud of.
In order to strenghten our multiservices Aftersales department with additonal product knowledge, we are currently looking for a "Technical Product Specialist - Penta" for our office in Brussels.
- Support our aftersales teams in Africa, according to SMT Africa and OEM standards ;
- Support Parts, Sales and Warranty departments at HQ in Brussels ;
- Opportunity to deliver trainings if you feel comfortable.
Support Aftersales teams
- Provide support facing technical issues and escalate technical support requests to Volvo ;
- Provide support for diagnostics (Replace, repair, update, manage accounts…) ;
- Provide expertise locally on site to key customer as senior technician.
Support Parts, Sales and Warranty services at the HQ
- Support Sales by providing any technical information. (including tooling, spare parts, services, technical issues and retrofit options) ;
- Support Parts by identifying p/n when technical knowledge is requested ;
- Provide support in warranty and campaign related questions.
Train Aftersales teams
- Give input to identify needs for technical directors and technicians according to their capability ;
- Being constantly trained and updated on our dedicated product ;
- Train our team on site (Brussels & abroad).
- Strong mechanical experience and background ;
- Experience in Aftersales on Machines and/or Trucks ;
- 10 years of experience in technical environments ;
- Good knowledge of the Construction Equipment or Automotive sector is a must ;
- Knowledge and experience of working in Africa and/or remote sites is a plus ;
- You have excellent organization skills supported by a good technical/product knowledge ;
- You are able to work as part of a team or independently ;
- Good computer proficiency in Excel as well as Microsoft office ;
- Language knowlegde (by order of importance): French / English ;
- Ability to work with different cultures and travel in different environments ;
- You're a pocketknife with mechanical expertise.
- A salary in line with your experience and achievement as well as extra-legal benefits (group insurance, hospitalization insurance, luncheon vouchers, representation allowances, …) ;
- A real opportunity to enhance your experience and develop your skills ;
- A function with an international influence that combines autonomy and initiative ;
- A framework with a human dimension and a dynamic corporate culture, voluntary and ambitious, where team spirit, customer satisfaction, flexibility and the quality of its services are recognized as its main values.
Français, Warranty, TeamSite, Expertise, Truck, SMT, Diagnostics, SMT, Product Knowledge, Camions, Mécanique, Linguistique, French language, Campaign, Construction, OEM, Recherche, Retrofit, Équipements, Training, MS Office Suite, Account Management, Sales, OEM, Communication, Aftersales, Technical support, Spare parts, Technical Product, Tooling, MS Excel, Aftersales, Service, MIS, Mechanical, Repairing, Machines, MS Office Suite, Vehicles, Organization Skills, Vente, Norme EN, MS Excel
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