Sander and Partners
il y a 13 heures
Our partner is a leading tech company dedicated to delivering cutting-edge solutions that empower businesses to thrive in the digital age. We believe in innovation, quality, and customer satisfaction. To support our growing customer base, we are looking for a skilled and dynamic Trilingual Support Engineer to join the technical team.
Role
As a Support Engineer, you will play a critical role in delivering technical support to our customers across multiple regions. You will be responsible for troubleshooting, diagnosing, and resolving issues while ensuring a high level of customer satisfaction. You will interact with customers in English, French, and Dutch, so fluency in these languages is essential.
Key responsibilities
Provide high-quality technical support to customers via email, phone, and chat in English, French, and Dutch
Diagnose and troubleshoot software, Hardware, and network issues, and provide timely solutions
Collaborate with internal teams (engineering, product management) to resolve complex technical issues
Document and track customer issues, escalating them when necessary
Assist with product installations, configurations, and updates
Provide feedback on recurring issues to improve product and service quality
Maintain a strong customer relationship by handling inquiries in a professional and empathetic manner
Profile
Fluent in English, French, and Dutch (written and spoken)
Minimum of 3 years of experience in a technical support or helpdesk role, preferably in a tech environment
Strong knowledge of troubleshooting methodologies for software and Hardware issues
Familiarity with networking protocols, databases, and operating systems
Ability to work independently and as part of a team in a fast-paced environment
Excellent communication and problem-solving skills
Experience with ticketing systems (e.g., ZenDesk, Jira) is a plus
Offer
Competitive salary and benefits
Opportunities for professional growth and development
A dynamic, inclusive, and innovative working environment
Work with a global team on exciting, cutting-edge technologies
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