Logistics Customer Service Assistant
il y a 3 semaines
The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.6 billion in 2022.
Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you
Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project
#IWorkForAllForGood
MISSIONS
The Logistics Customer Service Assistant executes the following processes:
• Order to Invoice: he/she is the first contact for the customer order units and ensures that customer orders and requests are carried out with quality.
• Logistics claims: manages customers' logistics claims in collaboration with LSP.
• Local product and customer database: manage the product and customer databases and ensures that they are complete and correct.
Each Logistics & Customer Service Assistant can cover all of the processes listed above but does not work on each of these processes on a daily basis. Each assistant is assigned one main task, one specialty. Depending on the workload and urgency of the activities in the department, the assistant will work on the other processes.
QUALIFICATIONS & EXPERIENCE
Minimum level of education and professional experience needed:
• Degree in Logistics or Customer Service (or equivalent)
• Preferably 3 or 5 years of relevant international professional experience within complex organizations (ideally in FMCG).
• Specific knowledge (foreign languages, software, technical skills)
• Fluent in English, French and NL is an important plus
• Good understanding of Microsoft software and especially very thorough knowledge of MS Excel and SAP
MAIN RESPONSIBILITIES
Carry out the process Order to Invoice:
• Analyzes and ensures the correct integration of customer orders in SAP (EDI, Esker or manual).
• Manages and solves i-doc commands.
• Ensure the encoding of customer orders.
• Manages the allocation of breakdowns (based on sales input and Inventory Planner).
• Sending picking and delivery requests to the LSP.
• Informs customers of shortages on their orders.
• Based on the rules provided by the sales department and the Inventory Planner, optimizes the shipment of products outside the customer warranty period.
• Enter return requests and send them to the LSP.
Physical flows:
• Checks goods receipts and updates SAP if necessary.
Customer Complaints:
• For each logistic claim received directly from customers or via the LSP, creates a claim and processes it in order to ensure a response to the customer in line with the rules set.
• Verify that the goods movements are carried out correctly by the LSP.
• Check for each claim that the responsibility is correctly defined.
• Create a monthly summary of all claims and identify the cost to be charged to the LSP and the customer service rate.
VMI Delhaize:
• Stock management
• Creation of customers’ orders
• Management of delivery and transport partner
KEY PERFORMANCE INDICATORS
Qualitative
• Contribution to good relations and partnership with clients and the LSP.
• Accurate, efficient and timely customer order entry and database.
Quantitative
• Provision of complete and timely weekly and monthly closings.
• Achieving customer and logistics service levels.
• EDI/Esker Order vs. Invoice ration.
• Efficient, correct and timely claims management.
CONTACTS & COMMUNICATION
Internal
• Demand planning
• Marketing
• KAM
• Orders and logistics service
• Accounting
External
• Customers
• STEF
• Central (global)
• Local sales department
• Other local Supply Chain services
• Zone Supply Chain Operations
• IT Department
If you think that this job is for you, please click now on the button "Apply". The recruitment team of your site will contact you very soon.
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