Service Manager
il y a 4 semaines
Job Title: IT Service ManagerLocation: Gosselies, Belgium, (Hybrid)Language: English,FrenchDuration: 02/02/2026 - 31/12/2026Job Description:The ITSM will be responsible for the implementation, continuous improvement, and execution of the various ITSM processes at Company.1. ITSM Processes and Activities• Develop ITSM processes according to the roadmap, in collaboration with the various stakeholders (SDM, ITCO, etc.)• Produce and deliver the necessary training related to the processes and tools• Produce, analyze, and present KPIs to measure the maturity and evolution of ITSM processes• Ensure the improvement and proper operational management of assigned ITSM processes to support IT activity• Support the smooth functioning of the organization, and in particular the support team, through the continuous improvement of processes, tools, and scripts2. Support to IT Management• Be the primary ITSM contact for the request management process, the software catalog, and knowledge management.• Be the expert in optimizing related ITSM processes.3. ITSM Operations• Participate in change management activities (CAB, etc.) when necessary.4. ITSM Roadmap• Participate in the implementation of the ITSM Roadmap.Required Profile:The following skills and experience are required:• Good knowledge of software catalog management – Must have• Minimum 2 years of experience in IT Service Management (service request management) – Must have• Experience in the implementation and continuous improvement of processes and organizations – Minimum 2 years – Must have• Good knowledge of ITSM process management – Must have• ITIL Foundation certification – Must have• Experience with an ITSM tool – Must have• Experience in document compliance within an ISO 27001 framework – Should haveFrom a soft skills perspective, the consultant is expected to be:• Customer-oriented• Rigorous• Able to initiate, promote, and support our services to meet customer needs• Able to strengthen communication and develop teamwork (cooperation, ability to work with others towards a common goal, etc.)• Knowledgeable about internal and external partners who directly influence their activity• Able to place things in a broader context, make future projections, and translate them into action plans• Able to understand the strategic direction Company adoption and impact on its service• Ambassador for change and innovation• Negotiation skills (assertiveness)• Good ability to document solutionsSkills & RequirementsGood knowledge of ITSM process managementGood knowledge of software catalog managementCertification: ITIL FoundationExperience with an ITSM toolExperience in the implementation and continuous improvement of processes and organizationsMinimum 2 years' experience in IT Service Management (service request management)Experience in document compliance within an ISO 27001 framework
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